Remove 2024 Remove Coupons Remove Customer Experience
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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

The restaurant experience was once solely comprised of human-to-human, in-person experiences. In 2022, with the introduction of ChatGPT, we saw restaurants – and just about everyother industry – look for ways to incorporate artificial intelligence within their customer operations.

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‘AI Has the Potential to Truly Become the Brain of the Restaurant.’

Modern Restaurant Management

"Leveraging AI to create personalized experiences and deeper connections with consumers can be an effective strategy. ” How AI is Revolutionizing Restaurants , a Deloitte report based on a survey of 375 global restaurant executives in 11 countries fielded during Q4 2024, explores how operators are using AI. .”

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From Garnish to Secret Sauce: How Loyalty Has Become the Real Revenue Driver

Modern Restaurant Management

According to PAR’s 2025 QSR Operational Index , loyalty transactions rose more than 30 percentage points in 2024. Maybe you’d toss in a birthday coupon or a surprise double-points day. When restaurant traffic softened and guests pulled back on discretionary spending, loyalty stepped up.

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Farmer Boys mixes and matches its menu for a fresh take on the combo meal

Restaurant Business

We encourage customers to bring in a can or package of food, which we then donate to a food bank. In exchange, they get a coupon for a free farmstand combo meal,” said Slater. By Patricia Cobe on Jul. To promote the boxes, Farmer Boys sets up an actual farmstand in some restaurants. “We

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MRM Research Roundup: Delivery Fraud, the Playground Effect, and Top 100 Places to Eat

Modern Restaurant Management

Turn Pricing into a Growth Strategy : A smarter approach to menu pricing can boost revenue and profitability without compromising guest experience. percentage points less than sales growth from the same two-month period in 2024. percent of the total redeemed coupon value that month. Month-over-month sales (+0.1

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MRM Research Roundup: Cautious Optimism, Beyond the Burn, and the Taylor Swift Economy

Modern Restaurant Management

Voice of the Restaurant Industry Toast's 2024 Voice of the Restaurant Industry some insights and data suggesting a cautiously optimistic outlook: profits are rising, with 63 percent reporting increased margins compared to last year. As consumer searches for malls are declining, restaurants are breathing life back into malls.

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MRM Research Roundup: Super Bowl and Valentine’s Day 2024 Edition

Modern Restaurant Management

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). However, the best available coupon and fastest delivery time tied in second place. Why the buzz?