Black Box Intelligence

MAY 21, 2025

Out of the Box: April 2025 In This Issue: The Big Picture: Sales and Traffic Trends April 2025 Restaurant Industry Performance Trends In Detail Segment Focus Fast Casual: Current Performance Trends 1.1% Particularly, a signal that lower-income guests are going back to groceries instead of going out to eat. Comp Sales -1.5%

2025 52

2025 Fast Casual Point of Sale 2024 52

Black Box Intelligence

AUGUST 24, 2021

Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern.

Guest Recovery 98

Guest Recovery Back of House Point of Sale Customer Service 98

Black Box Intelligence

AUGUST 9, 2021

The industry’s labor challenges will persist through the economic recovery and beyond. Take the number of separations during a month divided by the average number of employees, and multiply that by 100: Turnover Rate = # of Separations / Avg. # Fill out the form below to be contacted by a product expert. of Employees x 100.

Webinar 98

Webinar Front of House Guest Recovery Back of House 98

Black Box Intelligence

SEPTEMBER 10, 2024

Monthly Out of the Box Insights Restaurant Industry in Review: Trends from July 2024 -2.3% July’s Anomalous Performance and Industry Recovery July proved to be a tough month for restaurants, with same-store sales growth. And guests seemingly also slowed down their average spending per restaurant visit or order during July.

2024 52

2024 Fast Casual Guest Recovery Point of Sale 52

Modern Restaurant Management

DECEMBER 14, 2020

introduced its "Make It This Winter" platform, which offers a collection of resources, including one-on-one consultations with US Foods experts, informational webinars, new outdoor dining products, and updated online materials and tools for restaurant operators to tackle the ongoing challenges brought on by the COVID-19 pandemic. "With

Webinar 474

Webinar Customer Experience Mobile Ordering Customer Service 474

7 Shifts

OCTOBER 15, 2020

According to 7shifts’ Restaurant Data Hub , New York restaurant sales recovery has been slower than the overall United States (and Canadian) average. Organizations supporting & advocating for restaurants Thankfully, many organizations have come out in full force to support the struggling restaurant industry.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Restaurant365

MAY 7, 2020

Take employees’ temperatures at your discretion. Do not allow guests to congregate in waiting or bar areas. Design a process to ensure guest separation while they are waiting to be seated. Predetermine traffic paths to/from restrooms to limit proximity for guests and staff. Staff Health, Hygiene and Training.

Food Safety 142

Food Safety Cash Management Social Media Point of Sale 142

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Guest Intelligence tracks 6 main categories ‘food’, ‘beverage’, ‘service’, ‘ambiance’, ‘value’ and ‘intent on return’.

Fast Casual 98

Fast Casual Guest Recovery Fine Dining Point of Sale 98

Black Box Intelligence

MARCH 8, 2022

These issues, along with continued surges in COVID infections, are slowing the recovery. . With those evolving restaurant trends in mind, let’s take a closer look at the state of the industry at the beginning of 2022. Keeping guests happy will be complicated. But it wasn’t all bad news. In fact, foot traffic is declining.

2022 52

2022 Guest Recovery Point of Sale 2021 52