Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house.

Front of House 229

Front of House Loyalty Program Back of House Training 229

Hot Schedules

MAY 10, 2021

Seasonal Staff Playbook: Hiring, Training & Retaining Great Teams. Stadium and other sport event venues have a front row seat to these plays – and to what happens when the right talent gets on the field and execute. We’ve got a few tips from the workforce management front office here at Fourth. User Network. Social Media.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. Hiring restaurant employees and retaining them is no longer just an issue for the HR team. Addressing the hiring crunch. Why hiring restaurant employees is now a CFO concern.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

Sling

APRIL 27, 2023

Restaurant operations management is essential for the long-term health of your business. It’s like working on the business rather than in the business and, done well, may help you move your operation to new levels of success. Table of contents What is restaurant operations management?

Operations 78

Operations Management Management Inventory 78

Restaurant365

SEPTEMBER 7, 2021

However, as all restaurant operators know, this uptick in business has come with staffing challenges. Some operators are even decreasing hours or closing locations due to a lack of restaurant staff. For many, the current labor shortage centers around both restaurant hiring and employee retention difficulties.

Hiring 78

Hiring Front of House Recruiting Back of House 78

Modern Restaurant Management

JULY 19, 2021

An outsourcing strategy can help restaurants meet this ongoing labor challenge in what could be a new model for restaurants to consider, helping them operate more efficiently in the long term. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Guest Recovery 199

Guest Recovery Recruiting Front of House Customer Service 199

Restaurant365

MAY 7, 2021

It’s all restaurant owners and operators are talking about: the current staffing challenges in the restaurant industry. And while this is good news, most restaurant operators are having trouble staffing their restaurants to meet the rising demand for on-site dining. Staffing challenges existed pre-pandemic. million jobs.

Hiring 78

Hiring Recruiting Employee Relations Social Media 78

Modern Restaurant Management

APRIL 29, 2021

However, operators are having to resort to short and long-term fixes to address the fact that they cannot find team members.” Some operators are willing to have you work today, get paid tomorrow in order to get people in place to handle their minimum requirements.

Fast Casual 219

Fast Casual Hiring Front of House Online Ordering 219

Ken Burgin

FEBRUARY 13, 2024

By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

7 Shifts

DECEMBER 27, 2019

Hasty hiring is at the root of the problem. When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. The average restaurant employee, however, change jobs every 56 days ! How does this revolving door affect the restaurant industry? Here’s how.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Table of Contents. Undercooking.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Lavu

SEPTEMBER 29, 2023

This statistic is based on a survey of restaurant operators conducted in January 2023. million, while the number of hires was 1.3 million, while the number of hires was 1.3 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

JANUARY 31, 2024

You're responsible for tactical duties like training new hires, conducting performance reviews, disciplining rule breakers and poor performers, and handling compensation changes—in addition to more interpersonal tasks like mentorship and ensuring professional growth. This part of the job is arguably the most multi-faceted.

Management 195

Management Management Kitchen Safety Front of House 195

7 Shifts

JUNE 16, 2022

Corporate needs to ensure their brand and messaging trickle down as intended to each store, while store operators have to feel good about those messages and how they are lived. FACs are also a great way for franchisees to meet and learn from the best operators in their cohort. Table of Contents. Purpose of a Franchise Advisory Council?

Franchise 370

Franchise Franchising Communication Front of House 370

Restaurant365

AUGUST 27, 2021

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Most restaurants are trying to hire right now. Most restaurants are trying to hire right now. Cultivate an online presence. What will they find?

Recruiting 151

Recruiting Social Media Front of House Hiring 151

The Restaurant Times

MARCH 10, 2022

You must captivate interest to hire and retain your restaurant staff. Because the recruiting process consumes significant time and money, you want to ensure that it is done right the first time. How To Hire And Retain Restaurant Staff . Here is how to hire and retain your restaurant staff. Hire The Right Talent.

Hiring 52

Hiring Healthcare Recruiting Insurance 52

Modern Restaurant Management

JUNE 3, 2021

Kitchen and front-of-house employees are simply harder to find. Host a hiring party : Make recruiting memorable. Taco Bell, for example, recently held hiring parties nationwide, an initiative in its fourth year. Interviews with potential employees are being scheduled, but no-shows are the norm.

Ordering 149

Ordering Front of House Hiring Recruiting 149

Modern Restaurant Management

JUNE 21, 2021

Yet, nine in ten operators predict issues with recruitment at a time which is essential for our industry's recovery. So just how do you meet this return of demand while operating with a smaller team? One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders.

Mobile Ordering 157

Mobile Ordering Ordering Front of House Guest Recovery 157

Modern Restaurant Management

OCTOBER 5, 2021

Particularly impacted by the staffing shortage, restaurants are struggling to beat the labor crisis, with staffing shortages felt in both back-of-house and front-of-house staff. When using the right technology, however, operators can begin to address common concerns like understaffing, employee burnout and common wage concerns.

Technology 221

Technology Tip Distribution Front of House Loyalty Program 221

Open for Business

NOVEMBER 21, 2022

Once upon a time, most restaurants operated on a patchwork of paper systems involving notebooks and back-of-the-napkin calculations, not to mention information owners and managers kept in their heads, hunches, and habits. Streamline the front of house. Run a smooth back of house. Streamline the front of house.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Across the United States, businesses are suffering from unprecedented staffing shortages in the aftermath of COVID.

Technology 224

Technology Loyalty Program Fast Casual Email Marketing 224

Modern Restaurant Management

DECEMBER 16, 2021

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Tackle the Labor Shortage with Hiring Incentives. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge.

2022 185

2022 Hospitality Loyalty Program Point of Sale 185

The Restaurant Times

JUNE 30, 2021

In addition to managing internal operations, he is also the interface between customers and the staff. Handling Operations . A restaurant primarily has two types of operations – front of the house and back of the house. A restaurant manager, however, has multifaceted responsibilities.

Operations 52

Operations Management Management Front of House 52

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. Let’s dig in.

2024 52

2024 Operations 2023 Loyalty Program 52

Cheetah

JUNE 25, 2021

If you’re a restaurant operator, you’re probably experiencing the labor crisis first hand. The problem is not just with hiring. But this is a long road and restaurant operators need solutions now (read our in-depth analysis of the labor crisis or join the debate on Faceboo k for more insight). Hire less people.

Front of House 147

Front of House Back of House Guest Recovery Hiring 147

Apicbase

SEPTEMBER 30, 2022

Modern restaurant technology has made huge leaps in recent years, allowing workflows in both the front and back of house to be thoroughly improved. There’s one caveat, though, the ROI of tech is faster and more pronounced for restaurant operations with multiple locations.) Let’s dig in. CitizenM’s Use Case.

Technology 52

Technology Operations Inventory Food Order 52

7 Shifts

JUNE 8, 2020

Before I left the industry I was in Operations Business Development. Lindsay: “I started as a part-time server, then I moved to bartending, to being a floor manager and from there I moved into the operations for the whole business. Andrea: “ Recruiting and retaining a strong team in an industry where high turnover is a known concern.”

Customer Experience 326

Customer Experience Front of House Communication Back of House 326

Modern Restaurant Management

APRIL 11, 2022

According to the 2022 State of the Restaurant Industry report from the National Restaurant Association, more than half of restaurant operators believe it will be a year or more before business conditions return to normal, with one of the dominant factors being labor costs. A recent article in The New York Times cited a 5.7-percent

Healthcare 199

Healthcare Cash Management Social Media Communication 199

7 Shifts

NOVEMBER 3, 2022

At her first job as a server, she tried to show a new hire how to make a side salad. When my friend was 22, she served at a steakhouse that mandated short dresses and heels. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. She promptly quit. These accounts may not shock you. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

Apicbase

JUNE 20, 2022

Before we talk about franchisees’ hiring and retention process, here’s a definition and a brief introduction to the role that franchisees play in your restaurant business. Franchisees are business owners operating a restaurant under your franchise’s brand. However, the most important thing is to engage with the right franchisees.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

The Restaurant Times

APRIL 13, 2022

A well-drafted restaurant operations manual may come in handy in such situations. What is a Restaurant Operations Manual? A restaurant operations manual covers all the processes in every single department of your restaurant and tells you precisely what has to be done in every possible scenario.

Operations 52

Operations Front of House Reference Customer Service 52

Modern Restaurant Management

DECEMBER 14, 2021

These challenges pose the potential for inventory constraints, menu price increases, delays in service and more, impacting not only the hours restaurants can stay open but also the capacity at which they can operate. A drop in employee retention & difficulty in hiring. Smart Bar USA Founder Barry Fieldman.

2022 186

2022 Food Supply Mobile Ordering Customer Experience 186

Restaurant365

JANUARY 7, 2020

Operationally, unhappy employees can prevent a culture of accountability, call in late, or become no-shows, leaving you with an understaffed operation. Operationally, unhappy employees can prevent a culture of accountability, call in late, or become no-shows, leaving you with an understaffed operation. Tips for Hiring Millennials.

Mobile Ordering 120

Mobile Ordering Employee Relations Hiring Point of Sale 120

Hot Schedules

FEBRUARY 23, 2022

For businesses, retaining employees (and hiring in the first place) has become the number one prerogative – just to keep the lights on. Stories abound of restaurants seeing wait times skyrocket, hotels having to limit amenities, and retailers having to reduce operating hours due to lack of staff. b3lineicon|b3icon-list-add|?|List

Employee Relations 147

Employee Relations Front of House Waste Hotels 147

Modern Restaurant Management

DECEMBER 19, 2019

When you are part of the restaurant industry, catch phrases such as “low unemployment rate” and “revolving door” seem to find their way into any conversation involving hiring and retention. While this is great for the economy, it can make hiring managers feel as though they are running at full speed on a hamster wheel.

Fast Casual 136

Fast Casual Hiring Front of House Casual 136

The Restaurant Times

MARCH 14, 2022

If you wish to expand your restaurant business or improve your existing restaurant’s performance, you should start by hiring a restaurant manager with an impressive track record. Hiring the best talent has been one of the most challenging tasks for restaurateurs in the US during CY21. Streamlining Restaurant Operations.

Management 52

Management Management FOH BOH 52

Goliath Consulting

JANUARY 6, 2019

Management companies provide restaurants with a franchise like operating system without having a franchise agreement. The right firm helps restaurants improve their financials, staff the restaurant with skilled workers, cultivate better vendor relationships, and maintain consistency in day to day operations.

Management 60

Management Management Front of House Back of House 60