7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). And take time clocking data from your POS and send it right to your payroll provider for easier processing. All of this (and more!) is possible with a great POS.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Take advantage of discounts for bulk orders from your vendors. and are cost efficient.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Guest and employee restrooms.

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years.

Management 398

Management Management Email Marketing Point of Sale 398

7 Shifts

JULY 29, 2020

It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. When hiring restaurant employees, it’s also important to find staff that will take these measures seriously. Will any of the hiring or training be conducted remotely? FOH Care for customer wellbeing.

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

7 Shifts

SEPTEMBER 28, 2020

People who don't work in the restaurant industry think that all there is to being a server is taking orders, bringing out food, and sorting out the bill. However, those with experience on the front-of-house (FOH) side of restaurants know there's more to server duties than meets the eye.

FOH 195

FOH Management Management Cash Management 195

7 Shifts

FEBRUARY 18, 2020

However, when stress so deeply affects employees that it leads to sleep-disturbing nightmares, it can take a toll on workplace satisfaction and engagement. The kitchen is backed up so your customers have to wait a long time for food and take it out on you. While a normal level of stress is expected, it shouldn’t get out of hand.

Employee Relations 396

Employee Relations FOH Back of House Front of House 396

7 Shifts

AUGUST 7, 2020

What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) Because rehiring and training new staff is costly , it’s in your best interest to hire candidates who are in it for the long haul.

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. This could include taking their temperature and assessing them for different symptoms.

BOH 368

BOH FOH Food Safety Equipment 368

Modern Restaurant Management

MARCH 28, 2022

Restaurateurs seem to be coming out of a survival mode mindset and beginning to evaluate what’s next. The spike of take out and delivery orders that began with covid makes it all too easy to forget that prior to March 2020, guests had already begun moving that direction. billion in five years.

2022 208

2022 FOH BOH Recruiting 208

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests.

Operations 363

Operations Inventory Hiring Customer Service 363

Goliath Consulting

APRIL 10, 2023

It’s time to break out the patio furniture and put the heaters away in storage. As restaurateurs, we like to think we can handle every issue that arises in our buildings, but trained professionals know exactly which problem areas to inspect. Summer is just around the corner.

Front of House 154

Front of House FOH BOH Back of House 154

7 Shifts

NOVEMBER 3, 2022

Amanda Cohen, chef and owner of New York City's Dirt Candy, is vocal about culinary lists and awards that leave out female chefs. Good to know that the grand old tradition of writing us out of the history of food is alive & well in 2020. The industry needs to do better to take care of its workers. Remember me?I

Leadership 195

Leadership FOH BOH Website Management 195

7 Shifts

AUGUST 5, 2021

After tracking sales, calculating inventory, and just trying to keep your head above water, restaurant scheduling can take up a chunk out of your week. Problems often arise in your schedule, from your head chef calling out sick to the unexpected influx of customers on a Tuesday afternoon. Cross-Train Your Employees.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

7 Shifts

JANUARY 7, 2020

Don’t fret if you’ve made hiring decisions based on other criteria; you can still keep your employees engaged, but it’s going to take some work. If you don’t have 7shifts yet, you can alternatively create a simple Google Form survey or a paper survey for employees to fill out after each shift. Second, track employee attendance.

Employee Relations 349

Employee Relations FOH BOH Certification 349

7 Shifts

JULY 14, 2020

Many restaurants have reset their health and wellness policies to include a wide range of COVID-19 preventative measures to ensure new operating protocols are being implemented effectively including staff reopening orientation and training sessions.

Management 370

Management Management Kitchen Safety Equipment 370

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. To start, check out this guide from the National Restaurant Association on cybersecurity preparedness. Employee Data.

Audits 370

Audits POS Loyalty Program Information 370

7 Shifts

SEPTEMBER 26, 2022

Making Your Resume Stand Out. Health, Allergen, and Food Safety Training and Certifications. For example, at Branch Line in Watertown, Massachusetts, employees not only partake in relevant industry classes - they take turns hosting them. Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Modern Restaurant Management

JUNE 15, 2020

It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. One of the most effective ways that restaurants can make a positive cultural shift is by investing in employee training. Training topics should include infection prevention, food safety and personal hygiene.

FOH 177

FOH BOH Food Safety Front of House 177

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years.

Management 195

Management Management Email Marketing Point of Sale 195

7 Shifts

SEPTEMBER 15, 2020

So put your pen and paper aside—and spend less delegating or forgetting tasks—and check out our best restaurant management checklist templates to simplify everyone’s job. Because of COVID-19, you need to take extra precaution not just cleaning after shifts, but cleaning tables, bars, door handles, and other surfaces every few hours.

Management 195

Management Management Download Leadership 195

7 Shifts

JULY 10, 2020

And now, many states and provinces have already begun rolling out their plans to reopen the economy, and many restaurateurs are now planning out their grand re-opening. Having a specific goal will help you plan out your budget, labor needs, marketing strategy, messaging, and organization before the event. Take reservations ??

Events 351

Events Social Media Kitchen Safety Seating 351

Modern Restaurant Management

MARCH 10, 2021

Meal Coursing – A feature that ensures that all the orders on a guest ticket come out simultaneously. A good KDS will account for those differences, staggering their start times, so that orders go out fresh and together. ? Unfortunately, you run out of an ingredient at the wrong time, which puts everything behind.

Management 185

Management Management BOH Front of House 185

The Restaurant Times

NOVEMBER 24, 2020

And an absolute answer to this is efficient restaurant staff training. This article covers a list of tips that you must employ to improve your restaurant’s staff training and performance in the UAE. Useful Tips To Enhance Your Restaurant Staff Training In The UAE . Devise A Plan Specific To Restaurant Staff Training.

Training 52

Training Management Management Tip Distribution 52

7 Shifts

OCTOBER 2, 2019

But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. We reached out to a restaurant manager in an internationally-known restaurant to get her advice on managing a restaurant staff, and provided a few insights of our own. It looks like chaos.

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

JUNE 8, 2020

Automated ordering systems and mobile ordering apps need not be limited for take-out. Front-of-house (FOH), back-of-house (BOH), and management should feel comfortable immediately discussing any questions that arise related to new policies. Assess what options make sense for your unique place of business.

FOH 182

FOH BOH Front of House Employee Relations 182

7 Shifts

OCTOBER 22, 2021

While every restaurant should properly plan out its work schedule during the holidays (and year-round, for that matter), not every restaurant needs to drastically overhaul its schedule when December rolls around. Here are a few tips for sourcing, hiring, and training enough employees to get you through the holidays — and then some.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Lavu

MARCH 13, 2020

If customers are waiting in line for a table, you can take their drink orders as they wait, and even transfer their tab to their table once seated. For all restaurants, having a mobile POS takes the pressure off your staff. Checks can be cashed out or rung up right there at the table. Streamline BOH and FOH Communications.

FOH 78

FOH Mobile Ordering BOH Front of House 78

Modern Restaurant Management

MARCH 3, 2022

Restaurant Cleaning Tips that Take the Cake. Meanwhile, poorly maintained front-of-house (FOH) areas can be a detriment to a restaurant’s reputation and bottom line. First off, consider selecting high-quality cleaning tools, as lower quality tools are more likely to wear out quicker and drive-up costs.

Kitchen Safety 192

Kitchen Safety Food Safety Front of House FOH 192

Restaurant365

MAY 3, 2022

Advanced scheduling software can alert managers when employees’ schedules place them in overtime and can prohibit employees from clocking in or out outside of a specified window around their scheduled shifts. Improve employee training. Cross-train your staff. Take two servers. No two employees are alike. Conclusion.

FOH 78

FOH BOH Employee Relations Tip Distribution 78

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels. Marketing Automation to Maximize Team Bandwidth.

Technology 224

Technology Loyalty Program Fast Casual Email Marketing 224

Modern Restaurant Management

APRIL 27, 2022

Not everyone wants to dine out on Mother’s Day, likely because of the long wait times. With holidays like Mother’s Day, Easter, and Valentine’s Day, employees often leave feeling like all life has been drained out of them completely. Be Prepared to Put Out Fires. Accept Orders in Advance.

Management 209

Management Management Customer Experience Reservations 209

Restaurant365

SEPTEMBER 4, 2020

While writing the perfect job description might take more time, you’ll save time and hassle in the long run by attracting employees whose skills, needs and personalities align with your restaurant’s values and culture. Share concrete examples, such as your restaurant’s diversity training program, sexual harassment policies, etc.

FOH 97

FOH BOH Hiring Fine Dining 97

Lavu

FEBRUARY 14, 2020

As you develop the restaurant employee handbook, view it as an ongoing training resource instead of just a categorical list of rules, and separate the information into categories: Performance and Appearance Policies . There are several job functions in both the FOH and BOH and all need detailed appearance standards. Labor Laws.

FOH 78

FOH Social Media Restaurant Law Food Safety 78

The Rail

JULY 14, 2023

By Indiana Lee, Contributor Though your restaurant should have good food and a unique atmosphere, if your front-of-house (FoH) staff is not functioning and they’re unhappy at work, your patronage could suffer. All it takes is one waiter or bartender to have a bad day and show it in front of the customers to create a bad impression.

Front of House 52

Front of House FOH Employee Relations Back of House 52

Cheetah

JUNE 14, 2021

Small to medium sized restaurants that are already cutting it close are cross-training or finding creative ways to make do with whatever staff they have left. But it’s going to take more than a few. There is a way out of this labor crisis, and it’s going to take more than simply “adapting” to a temporary reality.

BOH 148

BOH Back of House Front of House Restaurant Law 148

Hot Schedules

MAY 21, 2020

Everyone knows that finding top talent fit your culture, training them and retaining them is not only hard work, it’s costly. Consumers are hesitant to go out and may be even more so with smaller restaurants that are perceived to have fewer resources to put towards safety and sanitation. Stay in virtual touch.

Back of House 148

Back of House Employee Relations FOH BOH 148