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Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Establishing, monitoring, posting, and maintaining socialmedia accounts such as Instagram and Facebook. Paid socialmedia advertising that directly targets your local audience.
By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. Source More Smartly by Linking FOH to the BOH. Don’t Confuse Customer Communications with Customer Loyalty.
” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, socialmedia marketing, sustainability and third-party delivery. The restaurants of the future will disrupt the industry with: specialization, availability, exclusivity and speed and, media engagement.
Table of Contents Restaurant employee scheduling software Online and mobile ordering systems Point of sale (POS) terminals Restaurant task management Restaurant inventory management software Restaurant audience management Contactless payment options Socialmedia management & metrics Kitchen display systems 1.
For example, you can take orders from your socialmedia profiles, like Facebook and Instagram, using a form or direct message. Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers.
This means shorter wait times, fewer mistakes, and a more enjoyable dining experience, all of which increase customer satisfaction and loyalty. For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal. Sourcing Candidates Utilize multiple recruitment channels.
Due to the volatile situation caused by COVID-19, restaurateurs across the globe are having to temporarily close their businesses to support social distancing. Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Practice physical distancing while still remaining social.
One of the best ways to keep customers coming back to sample your fare is to implement restaurant loyaltyprograms into your workflow. In this article, the restaurant-management experts at Sling discuss some of the best ideas and give you tips for making your restaurant loyaltyprogram great. What Is Customer Loyalty?
Restaurant socialmedia marketing is more important for the success of your business than ever before. But what makes for an effective restaurant socialmedia marketing program? But what makes for an effective restaurant socialmedia marketing program? 2) Go Where The People Are. 4) Use Video.
You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?
In the kitchen, the BOH receives the order, and on the floor, the FOH concentrates on delivering exceptional service or keeping the restaurant clean. In 2025, POS platforms like Lavu offer more than just payment processing—they now include inventory control, employee management, customer loyaltyprograms, and detailed sales analytics.
Some popular programs include QuickBooks, Sage 50cloud, and Xero. The best systems have the ability to display recipes one-click-away, monitor cooking times, and alert the FOH when the meal is ready. These automate book-keeping (keeping track of sales, accounts payable, accounts receivable, short and long-term debt, etc.),
Front-of-house (FOH) management. Data Tracking: A good POS system should have a program that allows data tracking, financial data calculations, and report generation capabilities. . Some of the important digital marketing channels available include socialmedia, search engines, and blogs. Back-of-house (BOH) management.
We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyaltyprogram to keep customers engaged. On a positive note, people developed a deeper appreciation for social connection and the experience of dining out, making for more guests joining us in our restaurants.
A Guide for Managers March 2023 12 Best Restaurant Schedule Software Programs for Small Businesses March 2023 11 Expert Tips for Handling Scheduling Conflicts March 2023 Exempt Vs. Non-Exempt Employees: What’s The Difference?
Dissatisfied customers may post bad reviews of your restaurant on socialmedia and review sites, which can be hugely damaging to your restaurant’s image. Make sure that you follow all the necessary sanitation and social distancing protocols in the post- COVID environment and see that your staff is thoroughly trained.
You can collect this data through various channels, including point-of-sale (POS) systems, accounting software, customer feedback surveys, and socialmedia reviews. The repeat purchase rate (RPR) is a common KPI used by eCommerce stores to gauge a customer’s loyalty, and can be used by restaurants to gauge the popularity of menu items.
Brands are now realizing they can no longer rely on paid media and traditional methods of communicating with customers. Every restaurant brand is going to be compelled to invest in building more first-party data and media channels they own and control. Food safety and transparency: Health is top of mind.
However, in the era of social distancing, these burgeoning trends took off. Ordering meals online and taking advantage of online food delivery was perceived as safer for many guests during social distancing restrictions. A budget for socialmedia ads, and other localized digital advertising can help kickstart more dine-in sales.
Nearly half (47 percent) of diners say they engage with loyaltyprograms at least once a week, up significantly from just 34 percent in 2023. 67 percent of Gen Z have used socialmedia to decide on a restaurant. 50 percent of Gen Z also said they plan to order takeout or delivery more often.
Loyaltyprograms also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. Over one-third (36 percent) visited a coffee shop in the past year to treat or reward themselves, while 23 percent did so to socialize and 15 percent to use the wifi or get work done.
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