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Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

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MRM Research Roundup: Diner Resiliency, Automation Technology, and Egg Prices

Modern Restaurant Management

Among the insights: Inflation: Food inflation is a top concern for 52 percent of operators with labor costs ranking a close second. Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. In fact, speed in hiring is now a key competitive advantage.

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MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

Meanwhile, according to consumers, here are some opportunities for restaurants: Packaging : 90 percent say they’d order a greater variety of items if the food maintained on-premises quality during delivery; over half would pay more for premium packaging that supported quality during transport. percent for Starbucks, 4.3

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Restaurant Recruiting During and After COVID-19

7 Shifts

Restaurant recruiting during the COVID-19 pandemic can be advantageous for restaurants because so much restaurant talent is looking for work. Here’s how to implement those restaurant recruitment changes to keep your current staff safe and give job candidates peace of mind. Will any of the hiring or training be conducted remotely?

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Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

At Tocaya, each table is outfitted with a QR code and table identifier for guests to place instant orders on their own personal devices, without the need to download an app, and the food is delivered directly to the corresponding table. The labor crisis has not been limited to just FOH or BOH operations staff.

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What can we learn from "Waitmares"?

7 Shifts

We’re taking a deep dive into waitmares to explain why they’re bad, what the restaurant industry can learn from them, and how you can reduce your front-of-house (FOH) team’s work anxiety to boost engagement—and sweet dreams. The kitchen is backed up so your customers have to wait a long time for food and take it out on you.

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How to Build and Hire the Right Team for Your Restaurant

ChowNow

For example, a server who knows they have opportunities for promotion to FOH manager is more likely to remain motivated and loyal. With high expectations for service, the FOH manager coordinates closely with servers and bartenders to deliver an exceptional dining experience. Sourcing Candidates Utilize multiple recruitment channels.