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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

Attracting new customers is important to every business owner. While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. Why prioritize the customer experience?

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A Guide to the Role of a Restaurant Manager: Duties, Daily Routine, and Essential Skills

7 Shifts

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

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How Does A Point Of Sale System Work? The Ultimate Guide To Using A Point of Sale Systems

BNG Point of Sale

Today’s point-of-sale (POS) systems have changed dramatically and are a far cry from what was available just ten years ago, leaving many businesses to ask how do the newest versions of point-of-sale systems work? A point-of-sale system is an electronic method of processing payments and housing sales data.

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Your Go-To Guide for Restaurant Inventory Management

7 Shifts

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) The Best Restaurant Inventory Management Software. Choose The Right Inventory Management System. avocados in the stock room.

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7 Questions to Ask Before Choosing a Point-of-Sale Solution for Your Restaurant

Restaurant Engine

When it’s time to purchase a point-of-sale solution for your restaurant, it’s a big decision and one you want to research thoroughly. The first thing you should know is that a point-of-sale (POS) system will improve many of the functions of your restaurant. Service and support – you may have to pay extra for this. #2:

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Restaurant Staff Performance Management Techniques

Modern Restaurant Management

Restaurant managers are always looking for new ways to make the day-to-day process of running their business easier. One way to do this is by utilizing performance management techniques when evaluating staff to identify who is performing well, who may need some help and those who need letting go. Setting Goals.

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How to Manage Multiple Restaurants and Locations

7 Shifts

Managing multiple restaurant locations is a good challenge to have. It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. But to be clear, multi-location restaurant management is challenging.