7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Tables and surfaces need to be cleaned frequently so customers don't have to wait too long (and can feel safe when dining at your restaurant). Customer Service. Service Model.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

JANUARY 7, 2020

An engaged staff is crucial for smooth operations, satisfied customers, a strong workplace culture, and high profits. They believe in what they do and therefore bring in higher profits by treating customers better and upselling. For example, FOH staff can compete on revenue generated while BOH staff can compete on ticket speed.

Employee Relations 349

Employee Relations FOH BOH Certification 349

Modern Restaurant Management

JUNE 15, 2021

The ingrained customer behavior over the past year, delivery, mobile orders, curbside pick-up, will likely continue. The pandemic effectively accelerated trends in how restaurants interact with customers. Lavu, the restaurant technology services company, estimates 42 percent of food purchases are made online.

Technology 199

Technology Loyalty Program Front of House Online Ordering 199

7 Shifts

NOVEMBER 16, 2021

It could also incentivize other FOH employees like bartenders and bussers to work faster and alongside highly-tipped servers in hopes of earning a portion of their gratuities. At full-service restaurants, even tip splitting is still an option. Tip Pooling by FOH & BOH. Full-Service Restaurants. Now, they are eligible.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

APRIL 3, 2020

Oftentimes, restaurants make changes in how they operate but may not consider the long-term impact on customers until it shows up in an unflattering Yelp! However, it is often overlooked by restaurateurs as a source of optimization. Just make sure that any cutting or substituting is tracked and see what the long-term impact is!

BOH 368

BOH POS Influencer Point of Sale 368

Modern Restaurant Management

FEBRUARY 4, 2022

With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Sourcing ingredients locally or from all-natural farms. Trends in the restaurant industry aren’t always about food or service.

2022 216

2022 Customer Service Online Ordering Website Management 216

Future Food

APRIL 20, 2022

Source: www.food-management.com. Source: Future Food. Source: Future Food. Food, Hospitality & Wellness ‘Places’ Transcending the Resources & Mining Village Work-Life Experience.

Hospitality 78

Hospitality Food Safety Front of House BOH 78

7 Shifts

OCTOBER 22, 2021

Once you've determined the need to adjust your schedule for the holidays, the next step is to work with employees on their availability to build schedules that work for them and your customers. The bad news for restaurants is that food service businesses are facing ongoing difficulty hiring. Holiday Referral Sprints.

Seasonal Menu 370

Seasonal Menu Hiring Reference Mobile Ordering 370

Modern Restaurant Management

MARCH 16, 2021

environments and are now seen everywhere from fine dining to counter service and everywhere in between. We’re also seeing many of our clients find new ways to be more sustainable in sourcing their food products. In terms of operation, we are constantly discussing social media, both in good ways and bad.

Fast Casual 133

Fast Casual Front of House Fine Dining Mobile Ordering 133

The Restaurant Times

JANUARY 13, 2021

Rebranding is a great exercise to stimulate business growth while reaching out to a new set of customers. Rebranding a restaurant business becomes necessary to keep your restaurant relevant at a time of changing customer preferences and capture a bigger market share. Survey your customers using comment cards or online polls.

Marketing 104

Marketing Social Media FOH Customer Service 104

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. Source: FinancesOnline.com. Recurring customers’ information recorded and saved. Why Do You Need Good Restaurant Management Software?

Management 98

Management Management Cash Management Front of House 98

Apicbase

MARCH 28, 2024

With more people using the data to organize workflows for purchasing, inventory, production, and even HACCP, the need for a definitive source of truth that is able to capture all the data and connect them in a coherent way has grown exponentially. In short, your single source of truth needs to be accessible for it to be helpful.

Management 52

Management Management Point of Sale Kitchen Safety 52

Sling

SEPTEMBER 6, 2021

A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. Source: TransferMke.com. Source: BaanThaiin.com. Source: GramercyTavern.com. Source: Schlotzskys.com. Source: PizzaMyHeart.co Schlotzsky’s.

Website Management 78

Website Management Loyalty Program Online Ordering Mobile Ordering 78

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. So, for the first time, restaurant owners and marketers are able to see exactly what their customer’s buying journey looks like.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Lavu

JANUARY 15, 2020

Before the challenge of making a profit, you also have to identify sources of financing. Simply put, restaurant financing is the money loaned, borrowed, or sourced from an external party. The purpose of sourcing the money could be to start a restaurant, expand to a second location, or refurbish the premises. Equipment Financing.

Cash Management 78

Cash Management Equipment Small Business Front of House 78

The Restaurant Times

NOVEMBER 19, 2021

Dining out still revolves around the service experience. Streamlined FOH And BOH Operations . Brands that strive to deliver excellent customer service need not be concerned. The dining experience is still centred on the service experience. Technology can assist in the automation of the food ordering processes.

Fast Casual 52

Fast Casual Customer Experience Customer Service Food Truck 52

Mad Mobile

MARCH 1, 2024

Depending on how you use them, they could revolutionize how you interact with your customers. Boosting revenue: a closer look The discussion around restaurant tablets centers on two different modes of deployment: customer-driven and server-driven tablets. It’s not just about one aspect of the customer journey either.

Seasonal Menu 40

Seasonal Menu POS Loyalty Program Customer Experience 40

Modern Restaurant Management

DECEMBER 28, 2020

Predictive analytics, AI and ML streamline and expand the omnichannel dining experience – Restaurants have pivoted their businesses this year to greatly expand the digital dining experience, to a point where customers can interact however they want, whenever they want.

2021 190

2021 Kitchen Safety Food Safety Mobile Ordering 190

EATER

MAY 20, 2020

When the Center eventually released a guide, quietly posting it online without a formal announcement, the document devoted just four pages to food service, placing details in an appendix among other industries. But the industry-spanning collaborative effort may also set the tone for the new normal in food service.

Kitchen Safety 101

Kitchen Safety Food Safety Food Supply Healthcare 101

EATER

MAY 14, 2020

Compared to a leaked draft of the rejected CDC guidelines , which devotes just four pages to food service among other industries, Safety First appears monumental (though the CDC does address a few distinct points, like how to treat especially vulnerable workers and how to roll out phased reopening). “Our

Kitchen Safety 98

Kitchen Safety Food Safety Food Supply Healthcare 98

The Restaurant Times

DECEMBER 26, 2020

While a poor location does not generate enough customer footfall, prime locations come at a high price. Take reviews and references from multiple sources and analyze the market to understand the spending habits of people frequenting the target location. Poor Customer Experience. How To Avoid. How To Avoid. How To Avoid.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52

Apicbase

JUNE 16, 2023

From customer satisfaction to profitability, there are countless metrics that restaurant owners and managers should track to gain a better understanding of their operations. You can collect this data through various channels, including point-of-sale (POS) systems, accounting software, customer feedback surveys, and social media reviews.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Lavu

MARCH 11, 2020

At the center of this technology lies a POS system in which a transaction between a merchant and a customer takes place. If you want your POS system to benefit management, employees, and customers, you should have a restaurant POS system that streamlines the process for all three groups. Front-of-house (FOH) management.

Management 78

Management Management Cash Management Mobile Ordering 78

Touch Bistro

APRIL 7, 2021

For an average full-service restaurant, that could add up to $146,000 annually – costs that can make or break for some restaurateurs. It Impacts The Customer Experience. Related to the issue of a poor workplace culture is the impact on the customer experience. Source internally. It Negatively Impacts Workplace Culture.

Employee Relations 52

Employee Relations Hiring Seasonal Menu POS 52

Apicbase

APRIL 20, 2022

Verify that both customers and employees understand your brand concept. You want your guests to remember the excellent service, the general ambience, the fun decor, and maybe even that catchy playlist they listened to during dinner. Tech organises data from many sources and outlets into insightful dashboards.

Franchise 52

Franchise Franchising Cash Management Kitchen Safety 52