This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. A good example of this type of AI automation is a project we recently completed with a national coffee brand.
Additionally, consumers continue to favor delivery transactions, which are up by 383 percent since 2020. In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. billion in 2024 and is anticipated to rise at a CAGR of 3.74
Yes, the importance of a good customer experience has always been key. They’re demanding increased levels of immediacy, having grown accustomed to ordering and paying — even ordering ahead — with a few taps of a smartphone. What Makes Hospitality So Vital to the Dining Experience? The bottom line?
This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. We have compiled a list of factors based on extensive research on consumer psychology and behavior trends. Leverage consumer data to learn about preferences, dietaryrestrictions, and favorite foods.
And, with so many people following a wide range of dietaryrestrictions and lifestyles, many restaurants have started trying to offer “Create Your Own” options to a market that is growing in popularity. From an operational standpoint, customization can be challenging – especially with digital orders.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. There’s good reasons to be pessimistic about same-store sales growth for restaurants in December. First, at 2.1
” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Within 60 seconds, blends are ready at Ono’s pick-up area.
” “With the positioning of the Quiznos brand as a ‘café-style’ destination concept, consumers in this region are embracing a robust breakfast platform, including compelling espresso-based beverage offerings,” said Master Franchisee Richard Eisenberg. ” Roy Rogers' Aggressive Franchise Push. .
Vegan, earth-conscious, experience-seeking, Instagram-shunning, pour-over-drinking, pour-over-avoiding, quality-orientated, convenience-orientated: the consumer market is rapidly evolving and at times contradictory. The world has too, and this will impact the behaviour and preferences of 2020’s coffee shop consumer. Neil Soque.
From 2023, consumer spending has been steadily increasing and is set to continue into 2025. Fast-Casual Fast Growth Rising prices in recent years have evidently been good for someone: Fast-casual restaurants. Key findings include: Adoption : Consumers are open to AI in QSR, with 26 percent comfortable using AI bots for ordering.
Some information you can add in your newsletters includes updates to your menu, restaurant specials, dietary tips, what sport games and matches you plan on showing , and more. This is also a good time to ask for feedback — what they liked and how they’d like you to improve. How can you use this to your advantage among new customers?
One of the most effective ways to expand is to add an easy online menu/ordering system and delivery options for your customers. And onlineordering further increases that pool to people who are in a hurry, picky, bad on the phone, or ordering for a very large group. In theory, the sky's the limit.
Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. Your team gets to eat what they want. To save time and hassle, employees can schedule in advance.
This singular focus has allowed Bloom to create a world class enterprise analytics and marketing platform that saves at-risk customers, builds and manages online reviews, while increasing customers’ frequency. Plus, Relish gives restaurants more of the high-value orders they love from ezCater.” My Black Receipt?,
Menus are accommodating dietary preferences and identities, as well as taking various cultures into consideration, and even creating entire vegan menus. The online survey of 1,000 Americans was fielded by in September 2019 by Edelman Intelligence for Lightlife to measure perspectives on the plant-based category. “Mrs.
“Over the years, I have met countless people who have shared their deep love and gratitude for Tortas Frontera, many even routing their flights through O’Hare in order to enjoy their favorite torta,” said Chef Bayless. “Restaurant models are evolving to meet growing consumer demand for off premise dining. .”
Increasingly, we’re seeing companies that are looking to provide food via convenient and affordable formats that have attractive unit economics or are more relevant to emerging consumer trends — bringing food to customers where they live, work, eat, play, shop, and so on. In the U.K. In the U.S.,
Tenzo added that restaurants and chains offering exclusively vegan options are seeing the same trends as those offering both vegetarian and vegan options, meaning that catering to the most proscriptive dietary choice may be the best idea. How can restaurants be responsive to their guests and capitalize on this growing lifestyle trend?
As a person that still consumes meat, I wasn’t sure what to expect when my friend suggested I try their favorite vegan eateries. OrderOnline. OrderOnline. The flavors are surprisingly intense, in a good way. OrderOnline. OrderOnline. Veggie Village. Desert Roots Kitchen.
As a person that still consumes meat, I wasn’t sure what to expect when my friend suggested I try their favorite vegan eateries. OrderOnline. OrderOnline. The flavors are surprisingly intense, in a good way. OrderOnline. OrderOnline. Veggie Village. Desert Roots Kitchen.
Let's look closer at how restaurant menus are expected to change in the coming years due to shifting consumer demands and a fastly evolving dining landscape. More Plant-Based Options. The company Upserve predicts that "vegan-friendly menu items are on the rise with zero signs of slowing down." Mushroom-based options.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content