Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Modern Restaurant Management

JANUARY 12, 2024

KIn the dynamic world of quick-service restaurants, innovation and adaptability are critical to evolve successfully in order to drive business growth with consumer preferences continuously changing. With industry data projecting the catering and food service sector to reach $477.3B

Catering 275

Catering Coaching Communication Customer Service 275

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Keeping a training manual at service stations or behind bars gives everyone a source of truth and helps iron out those little mistakes.

Training 370

Training Kitchen Safety Customer Service Food Safety 370

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. The user has full control over their account and can opt out of the secure service at any time.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Goliath Consulting

JULY 28, 2020

Another profound shift in the industry is the way staff is now expected to interact with their customers. Goliath Consulting Group offers management training and a host of other services for independent, chain and franchised restaurants. References: (1) [link]. (2) 2) [link]. (3) 3) [link]. (4) 4) [link]. (5) 5) [link]. (6)

Leadership 348

Leadership Employee Relations Front of House Communication 348

7 Shifts

AUGUST 26, 2021

The Restaurant Growth Podcast by 7shifts brings together restaurant leaders from all corners of our industry: full-service, quick-service, tech, and everyone who helps push hospitality forward. Begin your podcast listening with this episode on franchising , featuring Steve DeSutter - former President/CEO at Focus Brands Inc.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Modern Restaurant Management

OCTOBER 16, 2019

Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Crunchtime

JULY 20, 2023

The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchising 78

Franchising Franchise Operations Leadership 78

Rocket Fuel

NOVEMBER 6, 2024

The final quarter is traditionally a slower time for quick service restaurants (QSRs), but operators can use this time to streamline operations, align payroll practices, and enhance their culture. Alternatively, they might employ self-service portals so staff can access information when they are not at work.

Operations 52

Operations Employee Relations Tip Distribution Guest Recovery 52

Crunchtime

JULY 20, 2023

The cleanliness of the store entrance, the freshness of food on display, and other aspects of a visit may not always be noticed by visitors, but operations leaders know that the key to creating repeat customers is to provide outstanding service to customers consistently.

Franchising 60

Franchising Franchise Operations Leadership 60

Apicbase

APRIL 5, 2022

That’s where the franchise expansion model comes into play. If you’re considering this business model, make sure you fully understand what a franchise restaurant is. How To Franchise A Restaurant? Develop your franchise using a proven roadmap for franchisors. Restaurant Franchise Definition. Free download.

Franchising 52

Franchising Franchise Food License 52

MBB Hospitality

OCTOBER 2, 2019

Here are some little known tax benefits of franchising to keep in mind. You Can Deduct Franchise Fees. If you are a franchisee, you can deduct the fees such as the initial franchise fee and any annual residuals you pay to license your franchise unit. The IRS has more information under Section 197 Intangibles.

Franchising 40

Franchising Franchise Employee Relations Travel 40

Aaron Allen & Associates

JUNE 25, 2024

An optimized layout means your team can work on your menu more smoothly and effectively, which translates to faster service and happier customers. A well-planned reconfiguration will accommodate future expansion and new menus , ensuring that your kitchen can handle increased demand without compromising on service quality.

Coaching 59

Coaching Kitchen Safety Back of House Fast Casual 59

Modern Restaurant Management

JANUARY 22, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Dave’s Hot Chicken is spicing up its 2021 franchise development strategy. Two of the nine franchise locations in Mexico are slated to open in 2021. Modular Chicken.

Franchising 508

Franchising Franchise 2020 2021 508

MBB Hospitality

APRIL 25, 2018

The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. When dealing with customers and other staff, your communication skills of course have to be on pointe. MBB Management also specializes in restaurant and franchise consulting.

Hospitality 40

Hospitality Franchising Franchise Recruiting 40

Modern Restaurant Management

JULY 27, 2020

In this edition of MRM News Bites, we feature sobering statistics from Yelp, a ghost kitchen franchise model, franchise explosions expected and falling for for an improved PSL. Professional services such as lawyers and accountants are seeing fewer closures. Ghost Kitchen Franchise Model. Yelp Sees COVID Effect.

Franchising 443

Franchising Franchise Mobile Ordering Kitchen Safety 443

Modern Restaurant Management

APRIL 13, 2021

Emily was delighted to be back with her franchise friends and pick up some new ideas. Emily and Joe are composites of the business owners I’ve met working with many franchise brands over the last two decades. They relate well with customers, employees and their franchisor. They travel a lot. They manage adversity.

Franchising 450

Franchising Franchise Employee Relations Coaching 450

Rocket Fuel

DECEMBER 7, 2022

2022 might have been QSR’s best year yet: Covid’s impact on restaurant operators dwindled, and despite inflation soaring, quick-service restaurant operators reported record sales. . Delivery Service Providers (DSPs) continue to grow and expand, and the market is ever-changing, with new DSPs joining the circuit monthly. Health foods.

2022 52

2022 Fast Casual Food Order BOH 52

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of customers are looking to buy restaurant merchandise. Service-related mentions became more positive by 6.0 In the case of limited-service restaurants, the menu item most frequently mentioned when describing a positive food experience in November was by far pizza. percentage points compared to the same month in 2019.

2020 419

2020 Point of Sale Consumer Goods Seasonal Menu 419

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Bloom Intelligence acquired SuperFi, a WiFi marketing company that provides professional email marketing services with advanced segmentation and analytics. PPP Forgiveness Links and EZ App.

Food Safety 362

Food Safety Customer Experience Website Management Employee Relations 362

Modern Restaurant Management

NOVEMBER 24, 2021

MRM's Franchise Feed provides the latest news in restaurant and MUFSO franchising. Specifically, AAG is being recognized for its overall commitment to brand success, operational excellence, guest service and community involvement. Franchising for Heroes. AAG Named Franchisee of the Year.

Franchising 444

Franchising Franchise Loyalty Program 2022 444

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. The QSR franchise started in Seattle and serves up Asian-inspired bowls and appetizers. He assured me he would only use it to trade shifts. Set core values.

Leadership 195

Leadership FOH BOH Website Management 195

PathSpot

AUGUST 2, 2024

Chain restaurants nationwide and worldwide have discovered the benefits of utilizing the HandScanner technology, developed by PathSpot, which employs a light beam to scan employees’ hands before food preparation for customers. The PathSpot HandScaner is currently used in 10,000 food service establishments worldwide.

Technology 40

Technology Food Safety BOH Certification 40