Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels. Marketing Automation to Maximize Team Bandwidth.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Goliath Consulting

APRIL 10, 2023

It’s time to break out the patio furniture and put the heaters away in storage. As restaurateurs, we like to think we can handle every issue that arises in our buildings, but trained professionals know exactly which problem areas to inspect. Summer is just around the corner.

Front of House 386

Front of House FOH BOH Back of House 386

7 Shifts

NOVEMBER 12, 2020

What documentation to give out and collect during onboarding. It usually involves an orientation, paperwork collection, and training. Give them an overview of what they will learn and do during onboarding, and how long the process will take. Day Three Role-specific training. Customer service training.

FOH 307

FOH Food Safety BOH Customer Service 307

7 Shifts

MAY 11, 2020

Now, after weeks of relying solely on takeout, delivery, and other business models to bring in revenue, restaurants are seeing some relief as regulations ease and business reopening plans rolling out across the country. This could include taking their temperature and assessing them for different symptoms.

BOH 368

BOH Food Safety FOH Equipment 368

Modern Restaurant Management

APRIL 27, 2022

Not everyone wants to dine out on Mother’s Day, likely because of the long wait times. With holidays like Mother’s Day, Easter, and Valentine’s Day, employees often leave feeling like all life has been drained out of them completely. Be Prepared to Put Out Fires. Accept Orders in Advance.

Management 531

Management Management Customer Experience Reservations 531

7 Shifts

AUGUST 5, 2020

When you decide who is responsible for managing delivery orders, train those staff members on the processes they need to follow, how they should communicate delays to customers, and the tools they need to use to fulfill orders. Take advantage of discounts for bulk orders from your vendors. and are cost efficient.

Delivery 341

Delivery Food Email Marketing Front of House 341

7 Shifts

MAY 1, 2023

The pandemic pushed a lot of people out of the industry. As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. bartaco takes this one step further.

Hiring 195

Hiring Training Management Management 195

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Create (or update) your cleaning task list for both FOH and BOH staff to double down on sanitization in your restaurant. Cover all your bases ???

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

SEPTEMBER 25, 2019

Yes, the back of house (BOH) is where food is prepped, cooked, and plated, but it’s also where chaos can quickly ensue if roles, responsibilities, and tasks aren’t communicated well. Recommended Reading: How to Reduce Turnover Through Restaurant Staff Training What Makes a Good Work Environment?

Back of House 276

Back of House Management Management BOH 276

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. If so, the server takes it and sends it to the kitchen ASAP by entering it into the POS. Operations Management.

Operations 363

Operations Inventory Hiring Customer Service 363

7 Shifts

AUGUST 7, 2020

What to look for: Look for a solution that keeps guests a top priority and supports the short-staffed FOH team — like the manager stepping in to work the role (this is where cross-training comes in handy!) Because rehiring and training new staff is costly , it’s in your best interest to hire candidates who are in it for the long haul.

2020 312

2020 Kitchen Safety FOH BOH 312

7 Shifts

JANUARY 7, 2020

Don’t fret if you’ve made hiring decisions based on other criteria; you can still keep your employees engaged, but it’s going to take some work. If you don’t have 7shifts yet, you can alternatively create a simple Google Form survey or a paper survey for employees to fill out after each shift. Second, track employee attendance.

Employee Relations 349

Employee Relations FOH Certification BOH 349

7 Shifts

JULY 14, 2020

Many restaurants have reset their health and wellness policies to include a wide range of COVID-19 preventative measures to ensure new operating protocols are being implemented effectively including staff reopening orientation and training sessions.

Management 370

Management Management Kitchen Safety Equipment 370

Modern Restaurant Management

AUGUST 4, 2022

On our first day, we had a line out the door of guests and ran out of oysters to sell. For example, a sous vide chicken breast takes a total of four to six minutes to cook and serve on a hot plate whereas cooking it raw takes no less than 18 minutes. Chef Patel. Chef Solis. Chef Dina Butterfield – Uchi Miami.

Back of House 474

Back of House Front of House Communication FOH 474

7 Shifts

FEBRUARY 21, 2023

During the pandemic, many service workers either left or were forced out of the industry and never returned. When staff are unhappy, you lose more than just the cost of hiring and training. They’ll take pride in the shout-out and you can showcase the faces of your restaurant. BOH help them sweep and mop.

Front of House 381

Front of House Social Media Back of House Sports 381

7 Shifts

AUGUST 5, 2021

After tracking sales, calculating inventory, and just trying to keep your head above water, restaurant scheduling can take up a chunk out of your week. Problems often arise in your schedule, from your head chef calling out sick to the unexpected influx of customers on a Tuesday afternoon. Cross-Train Your Employees.

Front of House 370

Front of House Restaurant Law Employee Relations Point of Sale 370

7 Shifts

NOVEMBER 3, 2021

Given the nature of how restaurants operate —with complex systems in the FOH and BOH —ensuring that receive orders, collect payment, and pay teams—here are numerous areas of the business that could be breached. To start, check out this guide from the National Restaurant Association on cybersecurity preparedness. Employee Data.

POS 370

POS Audits Loyalty Program Information 370

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line.

Management 397

Management Management Email Marketing Point of Sale 397

7 Shifts

JULY 29, 2020

It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. When hiring restaurant employees, it’s also important to find staff that will take these measures seriously. Will any of the hiring or training be conducted remotely? BOH Care for customer wellbeing.

Recruiting 293

Recruiting Kitchen Safety Employee Relations Food Safety 293

Lavu

JUNE 20, 2025

How Virtual Reality Is Shaping New Restaurant Technology for Staff Onboarding Training a new hire takes time and patience, whether it’s to be a server, a cashier or cook. Have you wondered about the possibilities of training new hires without the risks and costs of a normal training session?

Technology 78

Technology 2025 Online Ordering Fast Casual 78

Modern Restaurant Management

APRIL 2, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. While customers can benefit from an integrated solution, they may use MenuDrive out of the box with no integration and get set up in as little as 60 minutes.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

7 Shifts

SEPTEMBER 26, 2022

Making Your Resume Stand Out. Health, Allergen, and Food Safety Training and Certifications. For example, at Branch Line in Watertown, Massachusetts, employees not only partake in relevant industry classes - they take turns hosting them. Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

OCTOBER 2, 2019

But with this new opportunity comes a new set of challenges, not the least of which is figuring out how to manage restaurant staff. We reached out to a restaurant manager in an internationally-known restaurant to get her advice on managing a restaurant staff, and provided a few insights of our own. It looks like chaos.

Management 285

Management Management Communication Back of House 285

7 Shifts

SEPTEMBER 19, 2019

7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. A high turnover means you now have to recruit, select, and train new candidates, which takes time and costs money. Engineer Your Menu for Profits Menu engineering refers to the actions you take to create a more profitable menu.

Management 284

Management Management 2019 Employee Relations 284

7 Shifts

FEBRUARY 7, 2024

Happy, engaged, well-trained employees can make or break your business (and so can having the right amount of those employees on the clock at the right times). And take time clocking data from your POS and send it right to your payroll provider for easier processing. All of this (and more!) is possible with a great POS.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Sling

DECEMBER 6, 2019

For a restaurant to run smoothly and efficiently, you should divide activities into two parts: front of house (FOH)/back of house (BOH). What’s the difference between FOH and BOH, and how can controlling the two help your business improve? What Is Back Of House (BOH)? We’re not suggesting that your BOH be chaotic and messy.

Front of House 88

Front of House Back of House FOH BOH 88

Modern Restaurant Management

FEBRUARY 18, 2020

Restaurants will adopt mobile-first hardware architectures and API-connected software platforms that can be unified at every digital touchpoint, from order taking at POS or self-service, to food prep in smart kitchens, to service in-house, and finally delivery to in-restaurant tables or the customer’s front door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Lavu

MAY 30, 2025

With a restaurant POS system , studying restaurant metrics becomes much more comfortable, and is vital to standing out in a competitive industry. A functional restaurant labor percentage KPI also includes function labor charge out, the sick days or leave taken, the labor turnover and the average length of employment.

2025 78

2025 FOH Point of Sale BOH 78

7 Shifts

SEPTEMBER 15, 2020

So put your pen and paper aside—and spend less delegating or forgetting tasks—and check out our best restaurant management checklist templates to simplify everyone’s job. Because of COVID-19, you need to take extra precaution not just cleaning after shifts, but cleaning tables, bars, door handles, and other surfaces every few hours.

Management 195

Management Management Download Leadership 195

Rocket Fuel

DECEMBER 12, 2024

You might then set the report to identify clock-ins/outs logged more than 15 minutes before or after the scheduled shift time. Train your team. Set up a process for reviewing reported exceptions and taking corrective action as needed. Leverage the right tools and tech. Review, correct, adapt. Think short-term and long-term.

Point of Sale 52

Point of Sale BOH Inventory POS 52

Cheetah

JUNE 14, 2021

Small to medium sized restaurants that are already cutting it close are cross-training or finding creative ways to make do with whatever staff they have left. But it’s going to take more than a few. There is a way out of this labor crisis, and it’s going to take more than simply “adapting” to a temporary reality.

BOH 148

BOH Back of House Front of House Employee Relations 148

Lavu

MAY 2, 2025

Lets explore how implementing the right POS system can transform your kitchen workflow and take your restaurants performance to the next level. POS systems simplify restaurant workflows by improving communication between front-of-house (FOH) and back-of-house (BOH) teams. Hands-on, role-specific training is essential.

Communication 78

Communication POS Front of House Back of House 78

Cheetah

DECEMBER 20, 2021

But even in a post-pandemic world, they are a wonderful way for restaurants to take advantage of the delivery boom , and perfect for new virtual or ghost restaurant entrepreneurs who are interested in a delivery-only enterprise. Just like in a restaurant, different cuisines may come out of the same kitchen. CloudKitchens.

Front of House 148

Front of House Food Supply Back of House Delivery 148

Hot Schedules

MAY 21, 2020

Everyone knows that finding top talent fit your culture, training them and retaining them is not only hard work, it’s costly. Consumers are hesitant to go out and may be even more so with smaller restaurants that are perceived to have fewer resources to put towards safety and sanitation. Stay in virtual touch.

Back of House 148

Back of House Employee Relations FOH BOH 148

7 Shifts

DECEMBER 18, 2023

There’s always something else to get done, a new fire to put out, and broken things to fix. With time-clocking software, employees clock in and out with the touch of a button. This helps prevent stockouts, which are frustrating for customers and BOH and can hurt your restaurant’s bottom line.

Management 195

Management Management Email Marketing Point of Sale 195

Cheetah

JULY 1, 2021

The pandemic has exacerbated the restaurant labor crisis and there is only one way out – offering staff higher wages and improving benefits. In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. The same goes for providing career advice and training.

Customer Experience 148

Customer Experience Front of House Fine Dining Customer Service 148

Cheetah

JULY 1, 2021

The pandemic has exacerbated the restaurant labor crisis and there is only one way out – offering staff higher wages and improving benefits. In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. The same goes for providing career advice and training.

Customer Experience 148

Customer Experience Front of House Fine Dining Customer Service 148