Remove BOH Remove Casual Remove Training
article thumbnail

Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195
article thumbnail

Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

” Addressing Barriers to Staff Alignment Communication often breaks down when deeper issues go unchecked, like high turnover, inconsistent training, or misaligned priorities between front and back of house. These breakdowns often show up in key service metrics like wait time and service time, especially in fast-casual settings.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

New Restaurant Technology that Propels Business

Lavu

How Virtual Reality Is Shaping New Restaurant Technology for Staff Onboarding Training a new hire takes time and patience, whether it’s to be a server, a cashier or cook. Have you wondered about the possibilities of training new hires without the risks and costs of a normal training session? The good news is that now you can.

article thumbnail

Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

This was now a race to place any person with a pulse into a role, hoping that you could train them up quickly while you capitalized on the pent up demand from diners to enjoy their favorite restaurants again. For hiring platforms like foh&boh, the name of the game was volume, volume, volume.

article thumbnail

MRM Research Roundup: Diner Resiliency, Automation Technology, and Egg Prices

Modern Restaurant Management

Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Labor Cost Management : Instead of cutting staff, 68 percent of restaurants have embraced cross-training as the top labor cost management strategy.

Pricing 251
article thumbnail

Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

For fast-casual or QSR brands, digital tableside ordering is equally beneficial. One example of a restaurant chain leveraging similar tableside technology is the growing chef-driven Mexican fast-casual concept, Tocaya. The labor crisis has not been limited to just FOH or BOH operations staff.

article thumbnail

The Guide to Equitable Restaurant Tip Payout Methods & Systems

7 Shifts

Cafes, breweries, some full service restaurants, casual restaurants. Ensures that BOH staff receives a share of tips. Casual restaurants, fast food, quick service. Fast casual, cafes, breweries, Percentage of sales. Full service restaurants, casual restaurants. Tip Pooling by FOH & BOH. Tip pooling.