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“This enduring customer loyalty drives the restaurant industry forward, creating clear opportunities for restaurants to enhance the dining experience through strategic limited time offers, efficient delivery and exceptional in-person service," said Samir Zabaneh, CEO of TouchBistro.
Loyaltyprograms are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. Whether you’re a mom-and-pop diner or a fancy spot downtown, a good loyaltyprogram keeps things fresh, and those repeat visits rolling in.
Leverage SocialMedia and Local Influencers Socialmedia and local influencers are invaluable tools for building connections and expanding your restaurant’s reach. We’ve seen firsthand how socialmedia generates buzz—especially when our famous customers get involved.
This will also allow the operator to concentrate on the operational and menu aspects, ensuring that both customer service and menu innovation remain exceptional and continuously evolving. A focus on socialmedia marketing, building relationships with loyal customers, and running local promotions can go a long way.
On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. This is where socialmedia is uniquely positioned to help restaurants win big.
Throughout 2021 and beyond, that answer will largely depend on how restaurants adjust their loyaltyprograms. One way to do this is by providing customers with dynamic menus, which offer recommendations based on past orders and preferences. Prioritize Digital Experiences.
This approach feels like a suggestion, not a sales pitch, and helps customers discover menu items they might have otherwise missed. Prix Fixe Menu: A multi-course meal at a set price encourages guests to order more while offering an elevated dining experience. Example: Three-Course Chefs Menu Starter, entre, and dessert for $50.
Think seasonal menu items, weekend-only bundles, or one-day-only discounts; the urgency motivates guests to take action soon. The best part is these promos don’t require big budgets or deep discounts, but they consistently boost restaurant sales while keeping your menu new and exciting.
Foot traffic or heat mapping, menu item engagement, or consumer demographics by time of day. In 2025, we anticipate more restaurant brands will develop their own white-labeled digital wallets in partnership with companies like Ansa to provide customers easy-to-use payments with the added benefit of personalized loyalty incentives.
Leverage your restaurants socialmedia insights, feedback from staff and customers, and even your order history to shape your decision. Now, lets dive into the 17 best restaurant promotion ideas to increase your customer loyalty and reduce the slow times at your restaurant. Start by asking: What are you trying to accomplish?
The restaurant needs cohesion, from signage to menu design to uniforms. Socialmedia, online reviews, and delivery platforms make digital branding just as important as physical branding. We created a simple menu focused on a brand experience that merged nostalgia with modern efficiency.
To do so, you must have an optimized website and engaging socialmedia profiles. Photos of your menu items, ambiance, and even happy customers will give potential guests a glimpse of the dining experience you offer. Use it to share updates, special events, or new menu items. It's an active marketing tool.
Build a Customer LoyaltyProgram Were starting here because a loyaltyprogram is one of the most effective ways to build lasting connections with your customers, and its easier to set up than you might think. For example, the ChowNow Rewards Program makes it incredibly simple for restaurants to offer this experience.
This includes hours of operation (including holiday updates), your website link, phone number, and menu. Reviews are social currency, and they do more than just build trust with potential customersthey also signal to Google that people are visiting and engaging with your restaurant. Why rewards programs work.
Optimize Your Menu for More Orders Your menu is one of your most powerful sales tools and can drive higher order volume and increase revenue with just a few tweaks. Small changes in menu layout, descriptions, and pricing can encourage diners to spend more and order more often. can boost traffic.
Understanding your target market is the foundation of making smart decisions for your menu, pricing, and overall guest experience. Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one.
Customers expect a smooth experience when theyre placing an orderif they have to pinch and zoom to read your menu or struggle to find the checkout button, theyll probably give up and order from someone else. Next, take a look at your menu. The key to both socialmedia and email marketing?
The right restaurant newsletter doesnt just share updates; it keeps customers invested in your brand, your menu, and your next move. Its your chance to turn casual diners into consistent regulars, promote new menu items before they even hit the table, and build a real sense of community around your restaurant.
Review and Revise Your Menu Offerings. Before Restaurant Week kicks off, craft a menu that is friendly to both your bottom line and your customers. This way, you can encourage guests to return when your menu isn’t discounted while also encouraging employee retention by showcasing your kitchen team’s talents and creativity.
In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyaltyprograms and third-party delivery services. Consider the alarming pattern over the past three years.
The technology allowed patrons to bypass physical menus and access digital menus instead, lowering the risk of spreading the virus. But QR codes offer much more than a pathway to a menu on our phones. Spice Up Your SocialMedia Presence Want to connect with your patrons in the digital age?
If you don’t already have a gift card program, now would be the time to launch one. Consider running a special promotion where when customers order certain menu items, a portion of their total receipt will go back into this community initiative. Make Your Menu Seasonal. Get Social with Digital Marketing.
Today, customers rely on Google searches, online reviews, and socialmedia to decide where to eat. Whether its a loyaltyprogram, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. Study your competition.
Drive repeat business through loyaltyprograms, email campaigns, and promotions. Increase sales by promoting high-margin menu items and special offers. Promotions, local SEO, and socialmedia ads can help bring more people through your door. Looking to promote new menu items?
For example, if you run a socialmedia campaign or pay for online ordering integrations, all of these contribute to your overall marketing expenses. Many restaurants use POS systems that can differentiate between new and existing customers based on payment methods or loyaltyprogram sign-ups.
With these tough times innovation is required and restaurants are seizing the opportunity to turn simple WiFi into valuable guest engagement and ultimately a competitive advantage to drive guest loyalty and provide immediate revenue growth. One way to access the WiFi is by logging into socialmedia for the free access.
Experts suggest calming, fresh greens for a restaurant that focuses on a healthy menu, for instance. Manage SocialMedia. More consumers are looking to interact with brands on socialmedia platforms. More consumers are looking to interact with brands on socialmedia platforms. Begin a LoyaltyProgram.
Mobile ordering has become the preferred method for customers, with 71% saying they would rather use a restaurants branded mobile app over third-party platforms because its more affordable, easy to use, and personalized due to loyaltyprograms. Here is an example of a restaurants branded app. Inventory and supply chain apps.
Our recent survey on restaurant apps, loyalty and dining choices gave us insight into what your customers think. About half of respondents rely on apps for loyalty or rewards promotions, an effective and profitable way to grow your brand’s reach in these price-sensitive times. But don’t just take our word for it.
This is where restaurant loyaltyprograms shine. Loyaltyprograms offer dining rewards, creating a bond between customers and your business. These programs encourage repeat visits, boosting both customer satisfaction and restaurant profitability. Restaurant loyaltyprograms reward customers for their repeat visits.
From that data, restaurant owners can gather winning insights into how to create an optimized menu, develop a promotional strategy as well as to create back-of-house efficiencies during peak hours to be able to handle an increase in orders. Use data to identify popular menu items and promote them during the Super Bowl to drivesales.
Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. You can also use sales trends to adjust menu pricing and share customer-favorite menu items, helping you get the most out of high-demand dishes.
Email marketing might not be as flashy as socialmedia marketing, but for restaurants, its possibly the most effective way to stay connected with customers. Unlike socialmedia platforms, where the algorithm overlords dictate who will and will not see your posts, emails go straight to your customers inboxeswhich they check daily.
Revenue growth in 2024 was largely driven by menu price adjustments. While higher wages and benefits correlated with improved business performance, they also necessitated menu price increases, creating a challenging balance between operational sustainability and customer affordability.
With your own online ordering system, you can collect emails, send promotions , and encourage repeat business with reward programs or special discounts. Theres little room for branding, and menu presentation, pricing, and promotions are often influenced by the platforms rules rather than the restaurants preferences.
A well-optimized restaurant website makes it easy for guests to explore your menu, customize their meals, and check out in just a few clicks. If customers have to pinch and zoom to read your menu or struggle with clunky navigation, they may abandon their order before they even get started. Make mobile-friendliness a top priority.
Leveraging F&B technologies solutions can entice online customers and attract traffic to your website and socialmedia pages. If you aim to increase customer retention, one of the most important investments is loyaltyprograms. Why get a loyaltyprogram? How to leverage restaurant loyaltyprograms?
Data reveals that bars with happy-hour programs had an average increase in revenue of 26 percent during happy hours. Happy hour promotions can help build brand loyalty and create a sense of community around your business. Make a Special Menu, Don't Include Everyday Things. Load Up the Menu With Shareables.
Optimize Your Menu. Creating a menu that is attractive to both customers and your bottom line will allow you to stand out from other restaurants. Allow them to display their talents and creativity and let them contribute a dish to the menu. Does your loyaltyprogram need a refresh? Reward Your Loyal Customers.
Can they view your menu online? Here are five additional benefits to outsourcing your restaurant’s digital marketing activities: Cost Savings : Instead of hiring an in-house digital and/or socialmedia manager, outsourcing marketing efforts to an agency will ultimately be the better investment. Can customers find you?
Why you should consider adding a loyaltyprogram for your restaurant. Loyaltyprograms are an essential tool to have in a business. 1 In addition, it was found that 78% of customers are more likely to continue to spend on a business if they have a customer loyaltyprogram. Tips on Building Loyalty.
Why you should consider adding a loyaltyprogram for your restaurant. Loyaltyprograms are an essential tool to have in a business. 1 In addition, it was found that 78% of customers are more likely to continue to spend on a business if they have a customer loyaltyprogram. Tips on Building Loyalty.
Traditional marketing strategies, like national TV ads, billboards, or widespread socialmedia campaigns, can generate awareness, but they aren’t that effective when it comes to connecting with local customers. Add high-quality photos and videos regularly, posting as soon as new dishes are added to your menu.
Repeat customers help to maintain business continuity, share feedback by word of mouth, and reviews (think Yelp, Google Maps, socialmedia), ultimately helping create free marketing through their positive experiences. Promotion and LoyaltyPrograms. Play to Your Strengths.
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