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” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. In fact, customers are even rewarded through generous loyaltyprograms and restaurants can improve the efficiency of its operations in the process.
Another approach is to integrate an online ordering feature or plugin into your website and leverage your FOH as delivery drivers. Loyaltyprograms and gift cards With so much competition these days, restaurants must find ways to build customer loyalty and drive repeat business.
For more suggestions on how to build strong relationships at work, check out these articles from the Sling blog: How to Have a Strong Employee/Employer Relationship 12 Leadership Theories And Styles For Managers 2) Improve restaurant security A strong RO program will also include some form of security. Here’s how to achieve that.
We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyaltyprogram to keep customers engaged. Very little brand loyalty or company allegiance existed; it was without a doubt a sellers market and whoever could pay the most per hour was winning. more an hour.
Front-of-house (FOH) management. However, the approach was not sustainable, especially in an era where customers dictate the kind of service they want. Data Tracking: A good POS system should have a program that allows data tracking, financial data calculations, and report generation capabilities. . Employee scheduling.
Environmental impact and sustainability It may not be the first thing that comes to mind when transitioning your establishment to a digital-first POS system. Energy efficiency and sustainability When you’re purchasing the hardware you need to run your tablet-based POS system, you have an opportunity.
Today we discuss how to build a sustainable take out business to survive. With Restaurants now forced to turn to Take Out or to shut down completely, many Restaurants are scrambling to get a sustainable take out business. Repurposing your FOH team to deliveries. Building Customer Loyalty with order X times get a free meal.
To calculate labour cost percentage: Labour Cost Percentage = Labour Cost / Sales Pro Tip: To identify what’s affecting your labour costs, divide the staff by FOH (front of house) and BOH (back of house). Reducing food waste will help improve your sustainability practices and reduce environmental impact.
And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. With leaner teams in place this year, restaurants have taken to automation and supplementary technology in all areas from FOH to BOH and everywhere in between.
Each destination is unique from the next, yet all share “Starr power:” theatrical décor, smooth FOH operations, and superb kitchens. . Loyaltyprograms work, especially to get you through catastrophes. . The Starr Group now operates 36 restaurants and spans two continents. Invest in fresh food preparation systems. .
Nearly half (47 percent) of diners say they engage with loyaltyprograms at least once a week, up significantly from just 34 percent in 2023. Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position.
Loyaltyprograms also matter: 65 percent of drive-thru users and over 60 percent of takeout and delivery users say membership affects where they order. The report explores the forces shaping guest loyalty in 2025. While loyalty check size growth is promising, it's important to understand what this number means.
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