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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Restaurants must now navigate a razor-thin margin between maintaining customer loyalty and managing escalating costs. “Restaurants can't simply rely on their traditional playbooks anymore," says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. "Smaller,

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5 Essential Restaurant Customer Retention Strategies Every Operator Needs In 2025

ChowNow

Wealth Distribution: 80% of wealth is often held by 20% of the population. And heres the other thing about focusing on customer retention: it saves you a boatload of money on marketing. Marketing = tons of your money. For example, the ChowNow Rewards Program makes it incredibly simple for restaurants to offer this experience.

2025 195
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The Best Restaurant Technology Of 2025

ChowNow

If customer retention is a priority consider a digital loyalty program or automated marketing tools. Guest Experience & Loyalty : Integrate with CRM and loyalty programs to personalize offers and encourage repeat business. Consider your budget. This frees up management to focus on more pressing needs.

2025 195
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28 Strategies to Cut Costs in the Restaurant Business

Lavu

However, this cost cutting tip is crucial. Here are some examples of incentive programs that you can offer employees to help you cut spending: 1. Another solution is to start a composting program for food scraps and other organic waste. Finally, offering specials on slow-moving inventory can help to build customer loyalty.

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. Level 2 | Intermediate: Find out how to optimize for guest engagement, reduce ad costs with guest segments, launch lifecycle automations, and tailor loyalty offers.

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Restaurant Loyalty Program Ideas: How to Start

7 Shifts

If you aim to increase customer retention, one of the most important investments is loyalty programs. According to Shoes for Crews Europe , 57% of adult consumers are more likely to visit restaurants with a loyalty program. Why get a loyalty program? Why get a loyalty program?

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences.

2024 539