Customer Experience, Social Media, Website Management and Workshop

The Downfall of a Restaurant: A Leadership Deficit

Embrace the Suck

MAY 14, 2023

In my years of experience both as a restaurant consultant and a restaurant owner, I've observed the industry from multiple angles. This recipe of deficiency, when left to simmer, becomes a potent brew of dissatisfaction and disengagement, both among staff and customers. And much like a bad dish, it's tough to swallow.

Leadership

Leadership Customer Service Loyalty Program Customer Experience

Evangelism marketing and word-of-mouth marketing for restaurants

Open for Business

MARCH 21, 2023

Both terms refer to the same thing: getting people to talk about your business and growing your customer base. Happy customers share their experience with a service, brand, or product with people they know. Deliver an experience they can’t help but share with friends and family. Engage: Create a connection with guests.

Marketing

Marketing Social Media Email Marketing Customer Experience

8 Ways to Navigate The Restaurant Staff Shortage

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. Provide opportunities for professional growth and skill enhancement, whether through internal training sessions, workshops, or covering the costs of external courses or certifications.

Loyalty Program

Loyalty Program Front of House Mobile Ordering Customer Service

PPP Part Two and More Restaurants Need to Know Now

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. “The post-COVID dining experience will no doubt be different. “The post-COVID dining experience will no doubt be different.

Webinar

Webinar Loyalty Program Online Ordering Social Media

PPP Part Two and More News Restaurants Need to Know Now

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. “The post-COVID dining experience will no doubt be different. “The post-COVID dining experience will no doubt be different.

Mobile Ordering

Mobile Ordering Webinar Loyalty Program Online Ordering

Restaurant Conferences to Attend in 2022

7 Shifts

JUNE 1, 2022

Website: BITAC Food and Beverage. Website: MURTEC. Website: The International Restaurant and Foodservice Show of New York. Website: Food Marketing Conference. Website: Restaurant Franchising and Innovation Summit. Website: Bar & Restaurant Expo. In-Person or Virtual: In-Person. When: January.

2022

2022 Fast Casual Website Management Workshop

Immigrant-Led Food Startups Face an Uphill Battle in the Pandemic

EATER

SEPTEMBER 10, 2020

“Food shows are the only way we can really get our product in front of our customers and get new accounts,” he says. “We After the pandemic began, they shifted production from gallon bags to jars, and set their website up for online sales. We signed up for six shows this year, but sadly none of them are taking place.”.

Food

Food Catering Small Business Retail

The restaurant industry needs to step up for women. We asked four leaders how to do it.

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana.

Leadership

Leadership FOH BOH Website Management

How To Recruit Great Franchisees For Your Restaurant Business (And Keep Them On Board)

Apicbase

JUNE 20, 2022

They run their restaurant’s day-to-day business operations, meet with customers and vendors, and hire and train their team – to name just a few responsibilities. The best way to start is by developing the ideal profile for future business owners: what kind of knowledge and experience should they have to qualify as your franchise partner?

Recruiting

Recruiting Franchise Franchising Loyalty Program

Using Restaurant Negatives to Create Positive Improvement

Ken Burgin

JULY 10, 2022

A little negativity can sometimes be useful – tapping into the very human tendency to complain can yield a whole range of useful material when teaching customer service. A recent workshop I ran on ‘quality service’ was going nowhere fast: a group of strangers, a cold room and first topic in the morning. Unhelpful website.

Workshop

Workshop Customer Service Point of Sale Café

Coffee News Recap, 17 Feb: SCA calls on coffee community to support earthquake victims, MTPak Coffee launches Circular Economy Grant & other stories

Perfect Daily Grind

FEBRUARY 17, 2023

The new Berlin Rancilio Station will also host workshops and events. The SCA is also asking members of the Syrian and Lebanese coffee communities who are organising support for people affected in the respective countries to reach out to them directly through the website contact form. Krispy Kreme reports 9% revenue growth in 2022.

2022

2022 2023 Cash Management Food Supply

Black Vintners and Wine Professionals in the Spotlight?

Sante

JULY 12, 2020

The scholarship, a partnership of the AAAV and Urban Connoisseurs , a marketing and media company, will be maintained by the United Negro College Fund (UNCF). ??. One of many media articles about Long and the scholarship prompted Susan Suerio, president of Artesa winery in Napa Valley, to phone Long and organize a benefit for the program.

Vineyard

Vineyard Point of Sale Social Media Small Business

Queer Farmers Are Changing the Landscape

EATER

JUNE 2, 2021

For years he had been living in LA, working in media and Hollywood and advertising and hating it. Queerness and farming, he says, “are very much linked for me in terms of who I am and my experience.”. Their only experience with farming was a high school job at the Queens County Farm Museum.

Agriculture

Agriculture Food Safety Education Website Management

Restaurateur Connection