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How to teach empathy to restaurant teams for better hospitality

Open for Business

This important skill can create a positive workplace culture and improve the hospitality experience for guests. After all, hospitality is a two-way street. This communication technique goes beyond hearing what another person has to say. It’s also important to understand what your own body language communicates to others.

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2023 Reflections: The Year That Was in Restaurants, Part Three

Modern Restaurant Management

From the seasoned craft beverage consumer to the newest consumers in the hospitality environment, the favorability toward “fresh,” “local,” and “locally sourced ingredients” is still a profit-driver you don’t want to give up. Why such a “hard” insurance market?

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Are Your Restaurant Job Descriptions Promoting Your Culture?

Restaurant365

Recruitment (and retention) have long been challenges in the restaurant industry, but operators are currently having difficulty filling unprecedented numbers of open positions. Promoting your restaurant culture is an effective way to recruit the best restaurant employees. Communicate what matters to potential restaurant employees.

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Where Business Meets Technology

Hot Schedules

Being a product owner does not simply involve designing a product and solving business problems, but communicating and collaborating with people from various teams across the business. I’ve found this to be very motivational and a driver for innovation. Learn more about our New HotSchedules Health Survey feature.

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8 Ways to Navigate The Restaurant Staff Shortage

Lavu

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Make sure that you are paying your employees a fair wage and offering competitive benefits, such as health insurance, paid time off, and retirement savings plans. This has left restaurants struggling to find and retain staff.

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Hospo Reset’s Product of the Week

Ken Burgin

They’ve just shared lots of ready-made hospitality systems – try them. Daily Planner for Hospitality Leaders , lots of value in a professionally-designed paper system. JobAdder is recruitment software, to track applicants, manage resumes and handle communication. Useful for insurance claims and recording errors.

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Questions in the Minds of Restaurant Job Applicants

Ken Burgin

By proactively addressing these questions during the interview process or in job postings, you can create a more effective recruitment experience. Applicants will want to understand the dynamics of the team they’ll be joining, including communication styles, management support, and how the restaurant fosters a positive work environment.