article thumbnail

Best Practices for Handling a Data Breach

Modern Restaurant Management

The complaints seek certification of a national class of persons affected by the breach. This means notifying any broker of a breach, and teaming up with a law firm or breach coach as soon as possible to help try and minimize the exposure from a breach. How do restaurant chain breaches differ from other industries?

article thumbnail

COOKS AND CHEFS – SIGN YOUR WORK

Culinary Cues

Recognize service staff who go above and beyond for guest satisfaction and reward them with gift certificates, a bottle of great wine, dinner for two, or a simple shout out at your meetings. Mediocrity isn’t something that people are born to seek; they are coached along the way by others who accept it as “good enough”.

Seminar 444
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Train Your Staff to Communicate Effectively with Guests

Modern Restaurant Management

Coach your new hire on some relevant examples of this. Can they comp a customer’s meal, offer a coupon or gift certificate, free dessert? Positive language and a problem-solving mindset will allow customer service employees to give the customer a positive experience even if the customer does not get precisely what they want.

article thumbnail

PPP Part Two and More Restaurants Need to Know Now

Modern Restaurant Management

Borrowers should carefully review PPP regulations and guidance and the certifications required to obtain a loan." We encourage all approved lenders to process loan applications previously submitted by eligible borrowers and disburse funds expeditiously. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Webinar 463
article thumbnail

PPP Part Two and More News Restaurants Need to Know Now

Modern Restaurant Management

Borrowers should carefully review PPP regulations and guidance and the certifications required to obtain a loan." We encourage all approved lenders to process loan applications previously submitted by eligible borrowers and disburse funds expeditiously. Support for no-contact doorstep delivery and minimal-exposure pickup options.

article thumbnail

How to Reduce your Restaurant Tech Stack

7 Shifts

Not to mention the 12 hours a month in savings from manually tracking employee documents and certifications. Our Engage tool directly combats this common industry challenge with actionable team insights to improve coaching, get ahead of operational issues, and reduce turnover.

article thumbnail

Face Pay Network, Restaurant of the Future and The Main Course

Modern Restaurant Management

The services provided by the ShiftPixy Labs Incubator Project are designed to prepare operators to launch new businesses — and coach them on how to build and optimize their businesses around delivery and off-premises dining from the ground up. “At our core, ShiftPixy’s mission is about helping operators succeed.