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Hiring the right people can make or break your business. What interview questions do you ask when hiring new restaurant employees? How do you maintain smooth communication between FOH and BOH staff? What interview questions do you ask when hiring new restaurant employees?
From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.
From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Have you wondered about the possibilities of training new hires without the risks and costs of a normal training session?
Even if you hire a professional to handle all the financial aspects of your business, you need to understand what is involved. You probably joined the industry to make delicious food to serve and create a great environment for your patrons. Your main goal may be to serve great food in a great setting. Your accountant.
Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. Restaurants have had to rethink hiring, wages, and benefits to attract and retain talent.
For a more thorough breakdown, we recommend performing the same calculation for each department: FOH staff BOH staff Bar staff Cleaning staff Delivery staff Management The top two departments to look at are the FOH and BOH. For this, calculate the Number of Guests Served, Per Server, Per Hour.
Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns. This sets a positive example for the FOH and BOH alike. Communication Open and honest communication is essential in preventing burnout.
For example, it is not uncommon for cashiers to also serve as expediters, manage drive-through guests, and fulfill drink and food orders. Difficulty in attracting and hiring employees is certainly at the crux of the labor shortage crisis. The labor crisis has not been limited to just FOH or BOH operations staff.
There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant. Serving up Cleanliness.
As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.
The people you hire to run your restaurant can make or break the business. By using values-based hiring to find team members who are a good fit for your restaurant’s culture. Don’t fret if you’ve made hiring decisions based on other criteria; you can still keep your employees engaged, but it’s going to take some work.
In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.
Ensures that BOH staff receives a share of tips. Tip Pooling by FOH & BOH. Sharing tips with kitchen employees effectively bridge the wage gap between FOH and BOH workers. These establishments may or may not have a BOH; a cafe may just have a crew of baristas that make coffee, heat up pastries, and do dishes themselves.
Inventory was ordered based on par levels, which are set based on sales forecasts, which are in turn determined by how many guests you'll serve and what they'll order. Recruiting, hiring, onboarding, scheduling, engaging, paying, and losing employees all surface up into restaurant HR management. Human Resources Management.
Will you hire in-house drivers, use third party drivers, or cross train your front-of-house (FOH) staff to double as drivers ? Many have POS integrations and can automate tickets for the back-of-house (BOH) team. Determine who will be responsible for delivering orders to customers. However, these tools usually come with steep fees.
The best restaurants will not only have to serve the best food, but be the most sanitary." — Jordan Boesch, CEO 3. If you’re relying more heavily on takeout & delivery, and those channels stay strong even after reopen, then you’ll need more BOH staff to keep up with order demand.
Square : Online ordering for pickup, curbside, local delivery, or self-serve ordering; ideal for restaurants already using Square. TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. Supports multiple menus (ghost kitchens and virtual brands) and group ordering. Owned by Doordash.
Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. Why should we hire you?
Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. For this reason, a lot of restaurants are going to start hiring delivery staff, even if they never did before.
In Ponderay, guests enjoy home-style comfort food, made with high-quality ingredients served in generous portions, a full bar featuring specialty drinks and 16 beers on tap in a convivial atmosphere surrounded by twenty 4K televisions for great game viewing. Mr. Foust explained the hiring challenge that is nearly universal for restaurateurs.
You have to hire happy people that want to be there,” said Kelly Phillips. Take care of your BOH. Destination Unknown Restaurants makes an effort to pay the BOH as much as they can, and they're in the process of figuring out how to get the entirety of their team on salary. Honestly, that's more of a point of pride for them.It
The Foundation will administer the grants, offered on a first-come, first-served basis. If an establishment needs additional staff to operate efficiently, they’re able to hire help via Qwick. Qwick serves as a tool for connecting businesses across the nation to thousands of food and beverage Professionals.
Not only does efficient service make guests happy, it also increases a restaurant's table turnover time - meaning the restaurant can serve even more guests every shift. Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH. The trick to mastering this time management skill is to be quick without being pushy.
Some utilize commissary kitchens serving numerous restaurants, while others bring mobile trailers or container kitchens to parking lots. At CloudKitchens, restaurant brands are responsible for hiring and training their own BOH staff. Windowless basements, warehouses and trailers in hungry residential areas are perfect for this.
Driven by the hiring crisis, many restaurant groups are trying to woo employees with higher wages and benefits for hourly employees – both mostly unheard of prior to the pandemic. This creates an even greater challenge for employee hiring and retention because restaurants are no longer simply competing with other restaurants for staff.
The benefit of a mobile POS system is the freedom of mobility it gives your serving staff. Streamline BOH and FOH Communications. Meanwhile, the BOH is tasked with responding to orders. If the FOH and BOH are working hand in hand, why should their communications be limited? Update to Mobile POS System.
In Ponderay, guests enjoy home-style comfort food, made with high-quality ingredients served in generous portions, a full bar featuring specialty drinks and 16 beers on tap in a convivial atmosphere surrounded by twenty 4K televisions for great game viewing. Mr. Foust explained the hiring challenge that is nearly universal for restaurateurs.
With open configuration, all or part of the Back of House (BOH) is exposed to your visitors or customers. Hiring good restaurant staff matters but so does retaining them. Heat lamps should be installed in the serving area to keep the food warm. ii) Open Configuration . Sanitation And Safety . Source: iStock. Walk-in storage .
Customers Served or Sales Per Labor Hour and Day Part. Tracking your sales per labor hour (SPLH) maps your labor hours alongside the sales or customers served for every hour. This may cover everything from streamlining your menu so your BOH can be more efficient to changing the service well so servers can take care of tables faster.
Customers Served Per Labor Hour. In addition to SPLH, tracking customers served per labor hour is also a useful number to track. Calculate the average sales per server by dividing total sales for an individual server by the total number of guests served by that same individual. Labor Productivity Analysis by Week.
While it may be exciting to own a restaurant and serve your customers, some vital tasks like doing accounts may be quite challenging. Both your front of the house (FOH) and back of the house (BOH) transactions are recorded simultaneously. The restaurant industry is one of the most fast-paced, with endless to-do lists.
If you leave it up to word-of-mouth, your new hires may miss out on essential practices, systems, and etiquette that are essential for your business. As a general concept, these health and safety standards dictate the appropriate ways to store, prepare, and serve the food your customers order.
Preparing good meals and serving customers is always an exciting part of running a restaurant. Hire a Professional Specializing in Restaurant Accounting. For an effective accounting process, you need to hire the right accountant for your restaurant business. The role of the accountant in a restaurant cannot be over-emphasized.
A well-designed restaurant website is the cornerstone of this online presence and can serve to both attract new customers and build loyalty in existing customers. If need be, hire a professional photographer or purchase high-res photos online to give your website the extra kick it needs. 1) Hire A Restaurant Website Manager.
You have to hire qualified candidates while keeping the lid on salaries in an economy where minimum wages are rising, people need benefits, and the turnover rate for restaurant employees is at an all-time high. Hiring new workers involves investing time in training new people and getting them competent. Hiring Options.
Streamlined FOH And BOH Operations . When it comes to hiring your staff, it is quite simple but keeping good employees is the difficult part. The costs of hiring, training, and retaining their replacements are astronomically high. Here is how automation can solve the restaurant staff shortage problem. .
Monitor the time taken to accept, prepare, and serve menu items with the Kitchen Display System and POS reports. Hiring the wrong people is harmful to your restaurant’s reputation. It is always better to go for a short and simple menu and excel at what you serve. Poor Staff Management. How To Avoid. How To Avoid.
Good restaurant staff training is one of the best ways to maintain coordination and efficiency in FOH and BOH operations. For example, the frontline staff should be trained to tackle critical customer-facing situations while the culinary staff should be prepared to work under pressure and still serve quality dishes.
Not only is it more expensive to hire new staff than to retain existing employees, but high turnover can also impact day-to-day workplace performance. Perhaps the most obvious impact of a high restaurant turnover rate is the cost of hiring new employees. Redefine your hiring strategy. It’s Expensive.
A large percentage of these investments are driven by food service industry startups that help businesses streamline BoH operations to reduce food waste. From kitchen displays and online ordering systems to full-fledged BoH management software integrations, operators have invested heavily in curbing labour shortages and cutting costs.
That’s where the meals are finished, plated, and served to the customer (or prepped for delivery). Instead, you only need to hire and train skilled chefs for your central production kitchen. First, identify the right location for your commissary kitchen, depending on the restaurants or units you want it to serve.
If one of your franchise locations or host kitchens isn’t serving food that is up to standard or isn’t creating the experience your brand is known for, you risk losing clientele and destroying your reputation. In addition, it will ensure BOH and FOH efficiency (and consistency) for years to come. The solution.
To calculate labour cost percentage: Labour Cost Percentage = Labour Cost / Sales Pro Tip: To identify what’s affecting your labour costs, divide the staff by FOH (front of house) and BOH (back of house). For example, if you’re a fast-food restaurant serving hundreds of meals a day, you might choose meals served as your cost driver.
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