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However, to unlock AI’s potential, leaders will likely need to balance innovation and operational discipline, strengthen governance, and address capability gaps to help optimize operations, boost margins and future-proof their business — in both the front and back of house.”
What can restaurant operators do to bring in new guests and keep them coming back for more? For back of house, operators should focus on tech that drives speed, efficiency, and cost savings. In the front of house, there should be a more cautious approach to ensure customer service is always at the forefront.
What restaurants can do, however, is re-think how their direct food supply is managed – from transport to inventory control. ” In other words, it uses data to shape the supply chain, often in conjunction with AI and machine learning technology. Around 33 to 40 percent of food goes to waste each year.
The restaurant industry is undergoing a technological revolution, with Artificial Intelligence (AI) emerging as a game-changing force. A recent eBook by Softarex Technologies highlights all the main aspects of AI usage in restaurant operations, from customer service to back-of-house management.
When consumers order more food online, it’s clearly good for business – but it can also make it harder for businesses to manage inventory. In 2025, restaurants need to have a plan in place that ensures they are effectively managing inventory and redirecting unused, still edible food to donations.
As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.
With the rising costs of goods, consumers growing more conscious of spending habits, and private equity-backed brands popping up in communities large and small, mom-and-pops are in danger of adding to the failure statistics. Self-service technology allows restaurants to focus on what really matters–customer satisfaction.
Front-of-house teams juggled high guest expectations with paper logs, manual reports, and legacy systems that weren’t built to keep up with the pace of service. Technology moved from being a support system to a core pillar of daily operations. POS terminals were clunky, fixed to the counter, and limited to basic transactions.
These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers. In 2025, the restaurant industry is witnessing a technological transformation driven by key trends. This results in faster service, fewer errors, and a more relaxed work environment.
Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Look into AI-driven scheduling and automation tools.
As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought. The operational trifecta of inventory management, financial oversight, and labor scheduling represents a major drain on resources for most chain restaurants.
Many restaurant operators juggle multiple locations, and adding managers adds another link in the chain of command to manage. Keeping your staff busy and happy is guaranteed to provide the feeling of fulfillment many operators in the foodservice industry don’t think about. A busy staff means productive staff, which is good for business.
Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. Its tough, and cant be done passively. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.
From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.
When integrated with other systems, it allows for easy syncing with online orders and real-time inventory management, making operations smoother and more organized. A well-integrated system can manage both in-house and online orders from one platform, reducing the risk of mistakes and ensuring a smooth flow during busy times.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the present and future of AI use in F&B, The Splintered Path to Purchase, the Datassential 500 Awards, and where chefs are earning six figures. At the same time, U.S. chain sales grew just 3.1 percent in 2024 — falling short of the 4.1
From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. Far more than just a way to process payments, todays POS technology is transforming the restaurant industryhelping you streamline operations, cut costs, and deliver superior customer experiences.
Front-of-House AI Applications One of the best things about AI is that while it helps your staff, its also giving your customers a better experience. Inventory management and demand forecasting Running out of key ingredientsor over-ordering and wasting themis one of the fastest ways to lose money. More than you think.
They help with reservations and table management, staff scheduling and time management, inventory tracking, rewards programs, automated marketing, and more. The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Online ordering and delivery apps.
This growth is fueled by increasing internet penetration, smartphone proliferation, technological advancements, the COVID pandemic, and the emergence of cloud kitchens. Inventory management to keep track of stock levels. Have you noticed how food delivery apps are becoming essential in attracting and retaining diners?
a leading back-of-house operations platform provider for the restaurant industry, and QSR Automations, LLC, a global kitchen operations technology company, today announced their intention to merge. QSR’s kitchen display technology is a natural fit with Crunchtime’s operations management solutions,” said Raguin. “We
In 2025, staying competitive in the restaurant industry means leveraging technology to streamline operations. One of the most effective tools for achieving this is mobile inventory management. This system helps restaurant owners and managers track stock in real-time, reduce waste, and maintain optimal inventory levels.
Technology is now playing a crucial role in helping quick-service restaurants streamline operations, optimize staff efficiency, and speed up service. In this post, we’ll explore how leveraging the right technology can significantly cut down wait times and elevate the customer experience in 2025. This cut labor costs to 23.7%
Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience. In recent years, the food service industry has undergone a rapid transformation of automation and increased technology usage. labor costs at 3 percent.
In today’s competitive foodservice landscape, maximizing profit margins isn’t just about cutting costs—it’s about using the right technology to drive smarter decisions. Mobile technology within the hospitality industry has done wonders to increase customer satisfaction and generate sales. Here are five of the most intriguing.
From managing orders and tracking inventory to analyzing sales data in real time, today’s POS systems are essential tools for restaurants of all sizes. As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line.
The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out.
Integrating advanced restaurant technology into your full-service restaurant is a necessity in today’s hospitality landscape. Whether it’s to enhance the dining experience, streamline operations, or increase revenue, leveraging technology is essential to thrive in an ever-evolving industry. Live Check. Table management updates.
No more back and forth from tables to the POS. Joe Nicholson was a manager and tech consultant at one of the busiest restaurants in Sacramento, CA—Tower Cafe. Now, as a copywriter at SpotOn, he helps restaurant owners and managers learn how to run a more profitable operation. Patios can be quite lucrative. A handheld POS can help.
Source Vendors and Set Up Inventory Tracking Quality ingredients can set your deli apart from similar businesses in the area. If you are sourcing ingredients and products from multiple vendors, consider investing in inventory management software. Related: The Essential Guide to Restaurant Inventory Management Software 3.
Running a restaurant efficiently requires more than great food and service—it demands the right technology working at peak performance. In this guide, we’ll show you how to optimize POS system to boost speed, accuracy, and profitability across your front and back of house. A good POS is the key to a running a smooth operation.
Whether you’re connecting loyalty programs, online ordering, or inventory tools, open APIs make it possible to tailor your POS to match your exact operational needs. Available to developers and users with few restrictions. Backed by open data that is free for anyone to republish or use as is. What is an Open API?
Technology and tools forexception-based reporting The most important piece of theexception-based reportingpuzzle, at least in terms of technology, is a system that can collect and organize detailed data from across multiple units and from a variety of systems. Heres how: Define your objectives. Select your metrics. Train your team.
Running a successful restaurant today requires more than great food and friendly service—it demands smart technology that drives efficiency. From the front-of-house to the kitchen, modern POS solutions reduce manual errors, improve staff productivity, and enhance the customer experience. Want to know more?
Restaurant accounting is the process of interpreting and analyzing the revenue, cash flow, inventory, and income statements of a restaurant. Let’s start with some basic terms: Cost of Goods Sold (COGS): This is the cost of all the items and ingredients on your menu (Beginning Inventory + Purchased Inventory – Ending Inventory).
Back-of-House (BOH) Systems: BOH platforms offer streamlined inventory management, staff coordination and kitchen operations tracking. Internet of things (IOT): The rise of IOT has helped turn everyday appliances into technological assistants. The key to unlocking the next echelon of success? Restaurant data analytics.
Whether you run a quick-service café or a full-service restaurant, switching to an iPad POS system in 2025 can streamline everything from order-taking to inventory management. Cloud reliability : Data is secure, accessible, and backed up automatically. Actionable insights : Real-time analytics help optimize sales and inventory.
With the evolution of technology, front-of-the-house and back-of-the-house operations have changed. Your main POS system can communicate with other terminals and be connected to a server in the back room for networking stability. Integration with inventory, payroll, and analytics tools also enhances performance.
Running a successful restaurant in 2025 isnt just about serving great food and offering good serviceit also requires the right technology behind the scenes. Whether its managing inventory, handling online orders, or running loyalty programs, the right integrations can turn your POS system into a powerful tool for efficiency.
While working hard to bring customers back into the restaurant is very important for success, it has become more important to figure out the third-party equation in terms of pricing, commissions and fees, and value – which is ultimately the difference between success and failure. This trend has held on in the last five years.
In the ever-evolving hospitality landscape, technology has moved from the back office to center stage. Cloud POS provides real-time access to sales, labor, and inventory data , empowering operators to make smart decisions on the flywhether it’s adjusting staffing mid-shift or analyzing menu performance across multiple locations.
Inventory Issues : Manual stock counts and outdated tools lead to inaccuracies and waste. A modern POS system solves these problems with faster payments, streamlined order management, real-time inventory tracking, and live sales reporting. Disconnected Systems : Managing multiple order sources without integration causes confusion.
From faster service to real-time inventory tracking, modern restaurants need more than just a cash registerthey need a system that adapts to their workflow. Lavu offers a cloud-based POS designed specifically for restaurants, helping streamline everything from front-of-house orders to back-of-house reporting.
Restaurant owners negotiated payment plans with their landlords, many of which had prolonged forgiveness dates, but were often not able to pay back rent. " As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. ." – Pooja S.
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