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Customer Experience in the Restaurant Industry: Reflections and Predictions through an AI Lens

Modern Restaurant Management

2024 was a year of experimentation with AI, with restaurants testing it on customer-facing interactions, like AI drive-thru ordering, with varying degrees of success. In 2024, food prices have been high and consumer spending has been stretched thin, making it even more difficult for restaurants to attract new customers.

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2024 AI Predictions for Restaurants: What to Expect in the New Year Ahead

Modern Restaurant Management

2024 AI Predictions As we enter the year 2024, the restaurant industry is on the brink of changes driven by AI that go beyond what is ordinary. Personalized Menus : AI algorithms will analyze preferences and dietary restrictions to provide diners with menus tailored to their tastes.

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2024 Outlook: Restaurant Trends and Challenges, Part Two

Modern Restaurant Management

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

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MRM Research Roundup: Top F&B Trends to Watch

Modern Restaurant Management

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Late Night Snacking : with the rise of trends like girl dinner this year, 2024 will be the year of late night snacking, with more consumers ordering delivery for food during late night hours.

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The Digital Revolution, Evolving Consumer Expectations and Other Trends

Modern Restaurant Management

Evolving Consumer Expectations – Consumer expectations continued to evolve in 2023, particularly in the areas of transparency, ethical sourcing, and dietary preferences. Additionally, it’s becoming increasingly common to offer personalized nutrition to accommodate individual wants, needs, and dietary restrictions.

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MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

billion transactions and $67 billion in sales in 2024. In 2024, restaurants across the country saw an average five percent increase in transactions and an average eight percent increase in profits with only four percent caused by price hikes. Companies saw a sales boost in 2024 as loyalty transactions increased by over 30 percent.

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Consumer Habits Are Changing — What’s Next for Restaurant Tech?

Modern Restaurant Management

Mobile apps further augment the culinary journey by offering personalized features tailored to individual preferences, such as recommending relevant restaurants in the area and suggesting recipes based on dietary restrictions. Apps tailored to the customer make it easier for all diners to have a more pleasant restaurant experience.