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Hiring for soft skills becomes much simpler when you know exactly what to ask and look for in interviews. In this article, I’ll share those tips so you can hire people who will excel in the role and not only fill it. I pulled in the kitchen team and the FOH manager, and we agreed on the plan.
Hiring the right people can make or break your business. What interview questions do you ask when hiring new restaurant employees? How do you maintain smooth communication between FOH and BOH staff? What interview questions do you ask when hiring new restaurant employees?
From onboarding new hires to upskilling existing staff, a comprehensive training program can improve customer service, boost efficiency, and foster a positive work culture. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills.
Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns. This sets a positive example for the FOH and BOH alike. Discussing ownership or privileged information with staff leads to rumors and descent.
There are several considerations that owners and managers must take when establishing new cleaning procedures, including: Frequency – Enhanced cleaning and disinfection, in both front-of-house (FOH) and back-of-house (BOH) areas, will reduce the spread of potentially harmful germs throughout the restaurant.
In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.
Digitizing your menus can have a powerful impact because the information is typically scraped online by third-party affinity sources, such as Yelp and TripAdvisor, who collect data for their customers. Source More Smartly by Linking FOH to the BOH. Improve Order Size and Revenue with Predictive Technology.
Keeping your office door open is the fastest way to get information about what’s going on at your restaurant. When your team doesn’t have to think about how to communicate, they can more easily share and receive information. Reinforcement makes communication crystal clear and makes it easy for everyone to access pertinent information.
For prep, cooks would restock their work stations and FOH staff might prep tables and utensils for the first dinner guests. Recruiting, hiring, onboarding, scheduling, engaging, paying, and losing employees all surface up into restaurant HR management. Human Resources Management. The turnover rates in restaurants are infamously high.
Respectfully assertive requests to the designated leader on the line differentiate effective FOH managers and servers from disruptive individuals who place their own immediate needs above team success. Shouting, “I need a med-well steak on the fly; forgot to ring it in!
Restaurants must be picky, however, to ensure that new hires are good fits for the long term and that they’ll work safely alongside existing staff. It’s important for restaurant hiring and training processes to reflect new COVID-19 safety measures. Will any of the hiring or training be conducted remotely?
They hold data and information on anything their creators’ desire. This saves you money and resources and ensures that customers have access to accurate and up-to-date information, enhancing their overall dining experience. What is a QR Code for a Restaurant?
Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency.
Even if you hire a professional to handle all the financial aspects of your business, you need to understand what is involved. For you to successfully manage accounting in your restaurant, you may consider hiring a restaurant accountant or investing in restaurant accounting software. So, what is restaurant accounting? Your accountant.
You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct. The ways in which you schedule staff will depend on what sources of revenue you’ll be focusing on—delivery & takeout mean more BOH staff, but on-site dining will mean balancing it out with FOH staff and managers.
As the restaurant industry faces rising expenses and shifting labor dynamics in 2025, understanding and measuring these key performance indicators can help managers make informed decisions, improve scheduling, and boost overall productivity. For this, calculate the Number of Guests Served, Per Server, Per Hour.
Use order information with inventory management software for smarter purchasing. TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. Restaurant audience management Restaurant audience management software is a tool that helps track guest preferences and contact information.
How Virtual Reality Is Shaping New Restaurant Technology for Staff Onboarding Training a new hire takes time and patience, whether it’s to be a server, a cashier or cook. Have you wondered about the possibilities of training new hires without the risks and costs of a normal training session?
To help you prep, whether it's a FOH or BOH position, we've outlined 17 restaurant interview questions you might be asked to answer, as well as some guidelines on how to answer them. We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. Why should we hire you?
Mr. Foust explained the hiring challenge that is nearly universal for restaurateurs. Previously, to hire for open positions, Sweet Lou’s would post job listings on Craigslist and Indeed. ” When it comes to the actual hiring process, certain system features of R365 HIRE are helping the team effectively track candidates.
Third, the onslaught of opioid, vaping, and alcohol combinations have forced the restaurant industry to begin hiring completely different generations of rock star employees, in both the front and back of the house. As the owner of a food establishment, this is very valuable information to you. The sleeping giant is virtual kitchens.
Do you have delivery drivers who you could hire, or would your FOH staff take on this role for extra pay? Continue to utilize 7shifts’ communication tools to share relevant information to employees once the time comes to ramp up to re-open. Do you have takeout packaging in stock? Stay tuned for 7shifts’ very own relief program!
Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. This keeps information from getting lost in the text and email shuffle. Payroll automation Using payroll software is a great alternative to hiring a payroll specialist or agency.
Recommended Reading: Restaurant Lingo & Slang Guide for FOH and BOH. When information is laid out in a visually appealing way, it's easier to digest. You only have a short amount of time to get the hiring manager to notice you, so catch their attention. Making Your Food Service Resume Stand Out. Make it easy on the eyes.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.
In April alone, restaurants lost 681,000 workers to attrition, and while the hotel and restaurant segments are hiring in the hundreds of thousands, the turnover rate is still at an all time high. From the restaurants’ perspective, this obviously puts a dent in their hiring efforts. Here’s how. . Sharing the Tip Pool with BOH.
A new hire checklist for restaurant employees can make the onboarding process easy and painless for all parties involved. Why reinvent the wheel every time a new hire joins your team when you can formalize the process? Your New Hire Checklist for Restaurant Employees. But we’re not here to spread doom and gloom. Download Now.
Most of the panelists started handling tips one way and pivoted when they got new information. You have to hire happy people that want to be there,” said Kelly Phillips. And then what do you do with that information to make it a reality?”said Tip management constantly evolves. 5 Tips on Tipping. Keep your staff happy.
Leveraging your front of house (FOH) and back of house (BOH) data allows you to gain more insight into your operations. Get the data you need to grow your profitability by reviewing critical FOH and BOH restaurant KPIs. If you can unify your FOH and BOH data, you can contribute to a healthier restaurant profitability in the long-term.
Driven by the hiring crisis, many restaurant groups are trying to woo employees with higher wages and benefits for hourly employees – both mostly unheard of prior to the pandemic. This creates an even greater challenge for employee hiring and retention because restaurants are no longer simply competing with other restaurants for staff.
As you develop the restaurant employee handbook, view it as an ongoing training resource instead of just a categorical list of rules, and separate the information into categories: Performance and Appearance Policies . There are several job functions in both the FOH and BOH and all need detailed appearance standards. Labor Laws.
Mr. Foust explained the hiring challenge that is nearly universal for restaurateurs. Previously, to hire for open positions, Sweet Lou’s would post job listings on Craigslist and Indeed. ” When it comes to the actual hiring process, certain system features of R365 HIRE are helping the team effectively track candidates.
Streamline BOH and FOH Communications. The fastest way to boost productivity is by improving communications between the FOH and the kitchen. If the FOH and BOH are working hand in hand, why should their communications be limited? The wrong information is written out. Overall, their performance becomes optimized.
Even if you hire outside accountancy assistance, it’s wise to have a strong understanding of the basic accounting practices for restaurants. As the owner or manager of a restaurant, when you’re aiming to grow profitability, accounting is an area where you need to be comfortable. 5 Concepts of Restaurant Accounting. Commissions.
Some of the platforms that can help with recruiting and retention are CultureAmp (a platform to improve employee engagement and performance, used by McDonald’s), BambooHR (HR software to be used from hiring to onboarding to building culture), and Applauz (Software built for engaging, recognizing, and rewarding).
With information from your POS system, you can track time for staff alongside sales reports. Your FOH team is essential to maximum sales levels and a great customer experience, so it’s important to track FOH performance over time. Tracking FOH and BOH labor percentage individually helps you optimize each part of your labor cost.
Even if you have a professional accountant, you still need to ensure the accuracy of the record and accessibility of such information at any time. This means you can always access the information at any time, and even incorporate customized fields to track the performance of your business in all areas. .
If you wish to expand your restaurant business or improve your existing restaurant’s performance, you should start by hiring a restaurant manager with an impressive track record. Hiring the best talent has been one of the most challenging tasks for restaurateurs in the US during CY21. Managing Conflicts Within Team.
1) Hire A Restaurant Social Media Marketing Manager. Hiring a social media marketing manager can take a lot of the burden off the FOH/BOH managers — or management in general — and give them more time to focus on perfecting the day-to-day operations of the business. Tips For Restaurant Social Media Marketing.
Your restaurant’s dining room and reception area (the front of house or FOH) are the first places your customers see. Rather than making your employees come in early or stay late, you might consider hiring a third-party cleaning company to give your establishment a thorough once-over. Front Of House. Back Of House.
Upscale restaurants usually have websites and social media profiles that are rich sources of information. If you want to stand out, you’ll still want to learn about the restaurant in advance and ask informed questions. Button-down tops, black slacks, or other dress slacks are likely to impress hiring managers. Keep it simple.
One essential tool for controlling labor costs is using sales forecasting , pulling historical sales information from your POS to help you project your sales and demand in comparable time periods. Leverage this information by scheduling the different areas of your restaurant separately. Hire the Right Employees.
Hire a Professional Specializing in Restaurant Accounting. For an effective accounting process, you need to hire the right accountant for your restaurant business. Your restaurant POS system should seamlessly integrate both the back-of-the-house (BOH) and front-of-the-house (FOH) operations.
But as businesses go online, a good security program will also address (and help prevent) the theft of valuable digital information from restaurant computers. If you leave it up to word-of-mouth, your new hires may miss out on essential practices, systems, and etiquette that are essential for your business. wine, spirits, caviar, etc.)
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