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Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Before the Meltdown: Identify and Stop ‘Vibe Sabotage’ in Your Restaurant

Modern Restaurant Management

" Also adding pressure: many food service workers who were laid off during the pandemic found work in other industries, so the pool of trained people diminished. " Vibe sabotage in a restaurant environment can range from BOH issues impacting FOH efficiency (e.g., Conflict resolution is part art, part science. "Today,

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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Can you provide an example of how you’ve improved employee performance through training? Hiring the right people can make or break your business.

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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Turning Insight Into Action Clear and real-time communication should be a core part of staff training. Guest feedback often highlights just how costly communication delays can be.

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New Restaurant Technology that Propels Business

Lavu

In 2025, staying ahead means more than great food—it means leveraging the right tech to boost efficiency, reduce costs, and elevate the guest experience. How Virtual Reality Is Shaping New Restaurant Technology for Staff Onboarding Training a new hire takes time and patience, whether it’s to be a server, a cashier or cook.

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Top 6 Restaurant Labor KPIs to Improve Efficiency and Cut Costs in 2025

Lavu

It is usually either labor or food materials, depending on the scale of your business. Labor and food costs are your restaurants most significant expenses, so knowing the exact percentage going towards paying your staff helps control the budget.

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Host/Hostess Interview Questions to Identify Hospitality Skills and Customer Focus

7 Shifts

Strong answers should reflect examples of past jobs as a hostess, restaurant host, or in another FOH position. 88% of customers believe the experience they have in your restaurant is as important as the products or food you offer. How do you ensure guests feel welcome when they arrive?