Remove FOH Remove Food Order Remove Training
article thumbnail

Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

article thumbnail

Before the Meltdown: Identify and Stop ‘Vibe Sabotage’ in Your Restaurant

Modern Restaurant Management

" Also adding pressure: many food service workers who were laid off during the pandemic found work in other industries, so the pool of trained people diminished. " When supervisors assign better shifts to favored employees, it creates a palpable pecking order. "If Conflict resolution is part art, part science. "Today,

FOH
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Clear signals (verbal or non-verbal) between the kitchen, servers, and hosts help reduce wait times and missed orders. Speed of Service This measures the time from order to delivery.

article thumbnail

18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Can you provide an example of how you’ve improved employee performance through training? Hiring the right people can make or break your business.

article thumbnail

New Restaurant Technology that Propels Business

Lavu

From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. In 2025, staying ahead means more than great food—it means leveraging the right tech to boost efficiency, reduce costs, and elevate the guest experience.

article thumbnail

Top 6 Restaurant Labor KPIs to Improve Efficiency and Cut Costs in 2025

Lavu

It is usually either labor or food materials, depending on the scale of your business. Labor and food costs are your restaurants most significant expenses, so knowing the exact percentage going towards paying your staff helps control the budget.

article thumbnail

Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.