Fri.Jun 30, 2023

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

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DON’T FORGET, WE ARE IN THE BUSINESS OF HOSPITALITY

Sante

There is constant chatter of late about artificial intelligence, growing opportunities to integrate technology in restaurants, home delivery initiatives, ghost kitchens without guest interaction, and several ways we can become more efficient during a time when the labor challenges seem impossible.

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Trending Sources

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108: Hiring good food people

Food Business

This is a short story on how you can build a successful hiring habit even now, in 2023! Whenever restaurants are hiring, they follow, or don't follow a protocol. In this episode you'll hear the steps you can take and why they may work for your business. From the job advertisement that describes the job desciption in the best light, to screening calls, to interview no. 1 and no. 2 to the decision to, or not to hire the right person for the position.

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Restaurant branding strategies to win guest loyalty

Open for Business

Restaurant branding is more than a clever logo and a slick website. A strong brand tells people who you are, what’s important to you, and what they can expect from a visit to your restaurant. Done well, building a brand creates an emotional connection with guests before they step foot in a restaurant and builds long-term loyalty that keeps them coming back.

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Join Full Course Navigator: Your Path to Professional Growth in Restaurant Leadership

Full Course Foundation is dedicated to nurturing excellence in restaurant leadership. Our Navigator program offers a wide range of resources tailored for professional growth. From high-quality training to personalized coaching, Navigator equips restaurant leaders with the tools they need to thrive in their careers. Unlock your potential with three months FREE access to Navigator by Full Course!

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This restaurant closes for 4 weeks every year to give its workers a vacation

Restaurant Business

At the "fine-casual" Birdie's in Austin, Texas, the restaurant closes for two weeks in summer and two weeks in winter to allow all workers paid time off that is truly off.

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Velvet Taco and Mr Brews Taphouse name new executives

Restaurant Business

Executive Summary: A roundup of high-level hirings and promotions in the restaurant business includes changes for Noodles & Company and Taco Bell.

Hiring 104
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Vodka’s Evolution Includes CO2, Coffee Fruit, and Old Baked Goods

Sante

With the global population expected to reach 9 billion by 2030, every industry is looking into how it can be more sustainable - including the vodka industry.

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Texas restaurants urge consumers not to be scared off by a heat wave

Restaurant Business

The state's restaurant association is encouraging restaurants to help their state's industry by continuing to buy meals amid hellish temperatures.

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The Third Wave of Coffee Explained (part 2)

Sante

The Third Wave of coffee is focused entirely on the product at every step, from cultivation, trade, roasting and brewing.

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Individual Development Plan Template

There’s no way around it: sometimes employees need your help. Use this free template to clarify expectations, share resources, and set a timeline. Best case scenario, this process helps them improve. Worst case, your great recordkeeping keeps you compliant even if they move on. Download the template today!

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As it nears a sale, Subway touts its international recovery

Restaurant Business

The sandwich giant over the past two years has signed deals that would add more than 9,000 restaurants internationally, turning around a business that was surprisingly weak.

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Help Your Waiters Increase Their Tips In Uncertain Times

Sante

Restaurant owners should support servers to help them increase tips – here’s how it can be done.

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Sarah Stegner's Slow-Roasted Salmon with Savory Risotto Oats

Restaurant Business

Chefs Dish: The chef-partner in Prairie Grass Café is featured in this ongoing video series that spotlights the preparation of a signature dish in her restaurant kitchen.

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The Dozen – Easy Drinking

Sante

Sometimes you want blockbusters. Sometimes you want tranquil.

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How to Build the Ideal HR Team

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

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Are virtual brands dead? The industry weighs in

Restaurant Business

After enjoying a pandemic boom, delivery-only restaurant concepts are starting to crack. Six stakeholders explain what happened, and what happens next.

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The Best Vegetable Salad Recipes, According to Eater Staff 

EATER

Getty Images These easy, Eater editor-approved salad recipes will get you ready for the vegetable bounty that’s hitting the farmers market Spring and summer are indisputably for salads. Just about everything crunchy and colorful and fresh comes into season, and especially when temperatures begin to climb, the best way to do justice to all those summer vegetables is to let them shine with little intervention.

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“Nobody’s Going to Silence Me”

EATER

Workers picket in front of a Starbucks in Chicago | Photo by Scott Olson/Getty Images Starbucks workers say the company’s media policy violates their rights Ray Schmidt was one of many Starbucks employees who spoke to the New York Time s last week about allegations surrounding the company’s approach to Pride decorations. It seemed like an obvious move — he and other workers claimed there was a new policy in place that kept them from decorating their stores as they had in previous years, and Schm