7 Shifts

SEPTEMBER 3, 2019

There are the long hours on your feet, the unexpected rush of diners, the last-minute callouts, and the customers you just can't seem to please. Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. No one will deny it; working in a restaurant is tough.

Sports 284

Sports Training Fine Dining 2017 284

EATER

AUGUST 11, 2021

The shakers were like nothing else I’d seen on Instagram, where brands like Le Creuset and Great Jones battle for customers with minutely differentiated kitchen basics in solid colors. Like any trendy vintage store, she curates her selection, making vintage-hunting less of a schlep for her customers.

Social Media 98

Social Media White Paper Design Customer Service 98

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. You can set policies all day, but if you don't live those policies, it's just a piece of paper,” says Shanlee Kasson, VP of Operations Integrations at Teriyaki Madness.

Leadership 195

Leadership FOH BOH Website Management 195

Hot Schedules

MARCH 26, 2019

As you may imagine, disengaged employees deliver mediocre or negative customer experiences. And, they are empowered to go the extra mile for guests, delivering outstanding customer experiences and driving sales. Gallup reports turnover rates as high as 150% in quick-service restaurants and 103% for hourly staff in full-service brands.

Employee Relations 60

Employee Relations Front of House Allergens Back of House 60

Modern Restaurant Management

FEBRUARY 14, 2020

A team of 18 FIU students aid in recruiting year-round through outreach, interviews, and on-site volunteer management, working closely with Festival event managers on event staffing details. Donal Neilan. “His extensive experience and knowledge of the industry will elevate Topside and B-Side to new heights.”

Back of House 110

Back of House Hotels Leadership Design 110

ExactHire - Restaurants

SEPTEMBER 29, 2021

From the pre-pandemic issues surrounding low-wage workers to the effect COVID has had on our perception of them (and to the Great Resignation that’s fueling their exodus from essential jobs), companies are struggling to find innovative ways to recruit for these vital positions. Recruit Low Wage Workers. Creative Recruiting Ideas.

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52

EATER

AUGUST 21, 2020

The next day, Yoshino informed Meehan the paper would launch a formal investigation into the allegations raised at the meeting. Later that week, Jenn Harris, a senior writer in the food section and a 10-year veteran of the paper, posted a statement in a locked company Slack channel.

White Paper 145

White Paper Social Media Magazine Back of House 145