The Restaurant Coach University
MARCH 2, 2017
However, discounting is rarely an effective strategy for developing regular customers, and can even end up hurting your business. We spoke to Donald Burns (aka The Restaurant Coach™) to learn why loyalty programs are a much wiser path to success than giving away your product. There are all kinds of loyalty programs.
Modern Restaurant Management
MARCH 2, 2023
“Complexity is the enemy of execution,” according to business and life coach and author Tony Robbins. It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Are your staff sufficiently trained in how to handle your customers?
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Rocket Fuel
MARCH 10, 2022
What are your customers really thinking? Let’s look at a few of the best ways to understand your customers’ voice, and some suggestions on the best way to balance all that information. . The result of this voice of customer research will be your percentage of satisfied customers versus your percentage of dissatisfied customers. .
Modern Restaurant Management
APRIL 27, 2020
Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.
Lavu
OCTOBER 13, 2023
You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.
Modern Restaurant Management
DECEMBER 16, 2021
Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.
Modern Restaurant Management
APRIL 27, 2020
Additional funding has been allocated for the Paycheck Protection Program (PPP ). “Our We Help You Make It approach has always been about helping operators succeed, and never has that been more important than it is today,” said Jim Osborne, senior vice president of customer strategy and innovation at US Foods.
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