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Boosting Guest Satisfaction Through Faster Staff Responses

Modern Restaurant Management

A well-informed team can anticipate issues before they affect the guest. These breakdowns often show up in key service metrics like wait time and service time, especially in fast-casual settings. When FOH and BOH teams are in sync, turnover flows naturally without making guests feel rushed.

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Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen. Let’s say you run a fast-casual restaurant.

Training 195
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New Restaurant Technology that Propels Business

Lavu

We feel people will retain information much better if they’re able to engage and interact in a meaningful way,” says Jen Denis, a chief brand officer of Honeygrow. In the kitchen, the BOH receives the order, and on the floor, the FOH concentrates on delivering exceptional service or keeping the restaurant clean.

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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

For hiring platforms like foh&boh, the name of the game was volume, volume, volume. – Mary Pillow Thompson, founder of foh&boh Five years after the pandemic, Tom's Watch Bar has gained valuable perspective on what drives people to gather. Technology changed during this time as well.

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MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

Within QSRs, fast-casual restaurants led the way, growing transactions by 2 percent in March. State of the Plate Olive Garden is the most popular casual dining restaurant with Americans in 2025, with 19 percent having dined at the Italian-themed restaurant in the past 90 days, according to a new report from YouGov.

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MRM at Five: What Issues Have Impacted Restaurants?

Modern Restaurant Management

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. This movement toward more sustainably sourced food in both our fast-casual and fine dining restaurants will continue to expand in the future.

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Providing The Best Restaurant Customer Experience in 2024

7 Shifts

Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. In a study among casual dining restaurants , 91% of respondents said that an appealing ambiance prompts them to visit a particular establishment.