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Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195
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18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

Hiring the right people can make or break your business. Can you provide an example of how you’ve improved employee performance through training? What interview questions do you ask when hiring new restaurant employees? How do you maintain smooth communication between FOH and BOH staff?

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Preventing Burnout Culture: The Role of Effective Restaurant Managers

Modern Restaurant Management

Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns. This sets a positive example for the FOH and BOH alike. Train, Teach, Mentor A great restaurant manager is also a great teacher and mentor.

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How 4 Restaurant Managers Hire, Train, and Retain

7 Shifts

As part of our Serving What's Next webinar series, four restaurant managers shared their approach to hiring, training, and retaining. She knows while it takes time to hire the right people, it ultimately leads to less turnover. Anytime we have to rush hire, we're setting everybody up for failure," says Piper.

Hiring 195
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MRM EXCLUSIVE: Creating a Culture of Cleanliness 

Modern Restaurant Management

It requires businesses to overhaul cleaning procedures, conduct thorough training and implement new employee-centric policies. One of the most effective ways that restaurants can make a positive cultural shift is by investing in employee training. Training topics should include infection prevention, food safety and personal hygiene.

FOH 449
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Technology Can Help Restaurants During ‘The Great Resignation’

Modern Restaurant Management

Difficulty in attracting and hiring employees is certainly at the crux of the labor shortage crisis. However, once team members are hired and restaurants have invested time and money in their training, retaining new staff is key. The labor crisis has not been limited to just FOH or BOH operations staff.

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How to Create an Effective Restaurant Onboarding Process

7 Shifts

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. The purpose of the onboarding process is to teach new hires how to do their jobs successfully, and to catch them up on the company's culture and procedures.

FOH 307