Modern Restaurant Management

JANUARY 5, 2021

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

Customer Experience 558

Customer Experience Customer Service Airlines Consumer Goods 558

Modern Restaurant Management

MARCH 18, 2020

. “Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service.” Without aggressive action from the federal government, many restaurants that are a staple of local communities will simply never resume service.

Insurance 432

Insurance Employee Relations 2002 2001 432

Modern Restaurant Management

MARCH 16, 2020

Transactions can then be handled directly between customer and restaurant, with individual restaurants setting their own terms and conditions and fulfilling the transactions. "We're For months to come, they will need help accessing government benefits and mental health services, paying their rent, and feeding their families.

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

JUNE 12, 2020

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

Franchise 420

Franchise Franchising Food Safety Kitchen Safety 420

EATER

JULY 8, 2024

Restaurant service fees are now commonplace. At their best, restaurant service fees circumvent the problem of tipping in order to more equitably compensate employees. Why restaurants have service fees The problems that tipping exacerbates — racism, sexism, harassment, and exploitation — are well established.

Airlines 305

Airlines Tip Distribution Front of House Restaurant Law 305

Gourmet Marketing

JANUARY 29, 2021

Travel Insurance. Travel insurance is on the rise. Airlines and hotels are starting to offer travel insurance in hopes that it attracts more guests. For example, Viva Wyndham Resorts is offering Hotel Assist Insurance on new bookings. Exceptional Service. Now is not the time to slack on customer service.

Hotels 40

Hotels Travel Insurance Email Marketing 40

ExactHire - Restaurants

SEPTEMBER 29, 2021

Lack of health insurance and affordable housing means these workers are more likely to live paycheck to paycheck. Rude or even violent customers lashed out at helpless cashiers or airline attendants. Likewise, discount plans for dental and eye services are a low-cost way to help your employees save money.

Recruiting 52

Recruiting Employee Relations Healthcare Small Business 52