Coaching Hiring Reference Training 
7 Shifts
AUGUST 19, 2020
As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.
Culinary Cues
MARCH 3, 2024
In fact, you were probably on the receiving end of this group behavior, sometimes referred to as bullying. Anyone who has been hired as a new employee knows the feeling of being on the outside of groupism. .” – Webster’s Dictionary Of course, you remember. You were either part of this or feeling left out because you weren’t.
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Embrace the Suck
JANUARY 20, 2021
The new hires stay for a few weeks but end up leaving, and the cycle of anxiety begins again. We love to throw around the word “hospitality” in reference to our guests in this industry. I have a rule that all my coaching clients must follow: 100% Thank U’s. Many operators are struggling to find any staff!
Culinary Cues
FEBRUARY 9, 2022
THE LAW: It is not enough to hire competent people. The chef must be the coach who recognizes strengths and weaknesses and builds consensus around common goals so that the machine works properly. [] A Teacher and a Trainer. PLAN BETTER – TRAIN HARDER. THE LAW: Look to the chef to see how the kitchen will act.
Culinary Cues
SEPTEMBER 1, 2023
An owner for whom I worked years ago referred to it as the Total Dining Experience and I have held on to this concept ever since. Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks?
Culinary Cues
SEPTEMBER 20, 2020
They hire, train, critique, support, celebrate, and rally behind the members of the team that has been built and push each individual to contribute his or her best – always. The Japanese refer to this as Kaizen. PLAN BETTER – TRAIN HARDER. Create a Team Built to Win. This is what great organizations and great teams do.
Rocket Fuel
SEPTEMBER 19, 2022
When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Focus hiring and onboarding on the customer experience. You can be more competitive with hiring if you offer Earned Wage Access (EWA) and competitive wages. Hire the right people for the right jobs.
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