Hot Schedules

MAY 10, 2021

The quick bursts of high traffic and heavy volume require maximum hours, manpower and attention to a great guest experience. So how do you stack your bench and coach your own team to maximum efficiency? Recruiting for the Long Haul. Finding skilled talent isn’t easy. PLAY #1: Hire Quality Seasonal Staff. Presentation.

Hiring 147

Hiring Training Mobile Ordering Coaching 147

7 Shifts

JULY 6, 2023

Michel Falcon has an extensive career as an entrepreneur and expertise in company culture, customer experience, and employee performance. I'm so concerned that our customers are going to come back, and in a month, or a year or three years, say 'Their food's not as good as it used to be'. That's a bad experience.

Employee Relations 195

Employee Relations Customer Experience Fast Casual Hiring 195

7 Shifts

MARCH 29, 2023

I think there's been a very big change in landscape of how we're recruiting and how purpose-driven restaurants need to be versus just selling an experience.” But technology can find itself at odds with a warm, inviting guest experience. So I think [the pandemic] had a little bit of an impact even before that.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Modern Restaurant Management

OCTOBER 21, 2019

This message resonated deeply with our inaugural audience in New York and we look forward to bringing the ultimate plant-based experience to London in 2020.” was created to make plant-based food more approachable, accessible, and FUN and we're looking forward to getting to know our local customers!" " by CHLOE.'s

Retail 226

Retail Consumer Goods Point of Sale Innovation 226

Bar and Restaurant Coach

MARCH 2, 2020

Indirect: Degradation of Guest Services – People make mistakes in training, everyone knows that—but have you considered what it costs you when the customer experience is less than optimal during that training time? It’s possible you could even lose customers you cannot get back. 2) coach them out the door.

Coaching 75

Coaching Employee Relations Hiring Document 75

Restaurant365

APRIL 26, 2022

Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. In addition, you can also invest in building the kind of staff model that can help boost operations, customer loyalty, and overall sales in the long term. The high cost of employee turnover.

Hiring 78

Hiring Employee Relations Front of House Back of House 78

MBB Hospitality

APRIL 25, 2018

The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. When dealing with customers and other staff, your communication skills of course have to be on pointe. Hospitality Experience. Strong Communication Skills.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Kounta

SEPTEMBER 2, 2019

Which is why the team at Kounta are so dedicated to creating solutions that enhance a café or restaurant experience, rather than add further complexity to it. For Kounta head of customers Ed Randow-Stone, that means showing hospitality operators that they don’t have to rely on tradition in order to do things right.

Hospitality 40

Hospitality Point of Sale Coaching POS 40

Modern Restaurant Management

JULY 27, 2020

Health services such as physicians, counseling and mental health services, and health coaches are also closing at lower rates – all critical resources during this time. Online services like web design and graphic design are also doing well during the pandemic as many businesses have shifted to remote work.

Franchising 443

Franchising Franchise Mobile Ordering Kitchen Safety 443

7 Shifts

NOVEMBER 3, 2022

My managers also used code names based on menu items to “rate” female customers. Your next step is to signal to your staff (and customers) what you stand for. Speaking of behaviors you won't tolerate, make it clear to your staff, vendors, and customers that any harassment won't be tolerated. Set core values.

Leadership 195

Leadership FOH BOH Website Management 195

Modern Restaurant Management

JUNE 8, 2020

The reopening kits provide independent restaurant operators with must-have supplies such as masks and safety guidance posters as well as resource guides to navigate state and local COVID-19 reopening requirements and help create a safer environment for staff and customers alike. " Revention is HungerRush. .

Guest Recovery 386

Guest Recovery Food Safety Employee Relations Mobile Ordering 386

Culinary Cues

JUNE 1, 2020

Are they listening to people with the background to know, with insight that is based on experience, or with the talent to find solutions? WHAT WE LEARN: – Effective leaders convert listening to learning and invest the time to build a level of understanding that factors in proximity and relies on experience and facts.

Leadership 81

Leadership Supplies Guest Recovery Small Business 81