Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 191

2020 Fast Casual Food Safety Guest Recovery 191

Black Box Intelligence

AUGUST 24, 2021

Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern.

Guest Recovery 73

Guest Recovery Back of House Point of Sale Customer Service 73

Modern Restaurant Management

JULY 7, 2020

We encourage Congress and the Administration to consider bipartisan options to support the industry’s recovery.” Our team is thrilled to partner with BurgerFi’s senior management to support the numerous growth initiatives underway and to drive operational excellence.” ’s stock price performance.

Mobile Ordering 192

Mobile Ordering Restaurant Law Seating Customer Service 192

Modern Restaurant Management

APRIL 20, 2021

In this edition of MRM Research Roundup, we feature news of the expected pent-up demand from guests, the Great Restaurant Restart and delivery trends. Additional key findings from the survey include: Over a third (38 percent) of respondents plan to have between 1-20 guests, with 32 percent planning to have under 50.

2021 189

2021 Online Ordering Mobile Ordering Guest Recovery 189

Modern Restaurant Management

DECEMBER 4, 2020

. “They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. ” The Long Road to Recovery. Good management of online reviews can make a difference.

Loyalty Program 145

Loyalty Program Fast Casual Online Ordering Consumer Goods 145

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Download the infographic on the side bar.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. Click here to download the report. While the recovery has not been universal or consistent – due to geographical, economic, and household differences – there are a number of key overarching trends. In fact, 67 percent of all SMBs fear that inflation will hurt their recovery.

2021 201

2021 Consumer Goods Small Business Fine Dining 201

Modern Restaurant Management

AUGUST 3, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the state of flavor, COVID-19 restaurant operations, public acceptance of delivery charges, the best of the best and the most allergy-friendly restaurant chains. ” The pace of recovery for Yum! Their recovery pace is only quickening.

2020 195

2020 Franchise Franchising Food Order 195

Modern Restaurant Management

JUNE 19, 2020

In this edition of MRM News Bites, we feature links for PPP Forgiveness, new Yelp features and more products and services for restaurant recovery. Through a QR code, guests can easily scan the code and join the waitlist through Yelp. Pre-COVID, companies provided food to employees and guests for meetings, events, or as a perk.

Food Safety 145

Food Safety Customer Experience Website Management Employee Relations 145

Modern Restaurant Management

AUGUST 28, 2020

As part of the effort, KitchenAid is partnering with JBF to create more possibilities in the kitchen for culinary professionals as they face a difficult recovery. in a management role at the Officers’ Club. “We have had great success with this new tool, and we know that our guests appreciate it as well. . "In

Allergens 145

Allergens Kitchen Safety Guest Recovery Customer Service 145

Modern Restaurant Management

MAY 5, 2021

Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. “Let us assume that operators were able to better meet the needs of those 30 percent of guests who are under-whelmed by the beverage program.

2021 196

2021 Loyalty Program Coupons Fast Casual 196

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Click here for the free download. . Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Powered by Black Box Guest Intelligence. Weekly Restaurant Insights. restaurants.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84