7 Shifts

JANUARY 26, 2021

2020 was a year that the restaurant industry won’t soon forget. From a projected record growth at the top of the year to a decline of nearly $240 billion in sales and 2.5 million out of work, it was nothing short of devastating. Through it all, we emerge from the year as an industry in evolution—and our restaurants need to evolve with it.

2021 370

2021 Front of House Social Media Back of House 370

7 Shifts

MAY 25, 2020

There’s nothing better than a tidy workstation and clean range hood before service hour; and the post-shift scrub down of the kitchen can be a form of meditation for stressed out chefs. Here are some guidelines to consider implementing before your next shift. Create a sanitization & cleaning checklist ??

FOH 338

FOH BOH Kitchen Safety Cash Management 338

7 Shifts

SEPTEMBER 19, 2022

The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Back-of-House and Front-of-House. Back-of-House and Front-of-House. What about managers? Track and manage employee workload.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. You are sitting in your favorite restaurant and have placed an order on a tablet at your table. What are AI and ML? Let’s Start With the Why.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

JUNE 9, 2022

Understand customer cravings and business needs through data. Consider tapping into the treasure trove of customer information your POS platform contains. For instance, use spend and non-spend data to gain deeper insight into what guests value so you can focus efforts on driving repeat visits with customized loyalty offerings.

Front of House 196

Front of House Point of Sale POS Cash Management 196

Modern Restaurant Management

APRIL 7, 2023

This is especially true in the food service industry. Restaurant equipment directly affects the customer experience and operating efficiency from the quality of food offered, the food preparation time and the front and back of house staff levels required to properly service the customer.

Cash Management 100

Cash Management Equipment Front of House Small Business 100

Culinary Cues

MAY 15, 2021

Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. When menus are well researched and managed then a restaurant stands a chance of success. The glory days of the restaurant industry have been laid to rest and they may never return to any semblance of normalcy.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. What is Restaurant Table Turnover Rate?

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Society Insurance

NOVEMBER 15, 2022

As a bar or restaurant owner, you know that your night isn’t over when the last customer leaves. To expedite the process of wrapping up for the night, restaurant and bar owners can turn to a closing checklist that outlines tasks to be completed by front-of-house staff, back-of-house staff, and management.

Front of House 97

Front of House Food Safety Cash Management Back of House 97

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. The restaurant industry welcomes new staff at unprecedented rates.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

NOVEMBER 17, 2021

Consider two worst-case scenarios: A customer orders extra guacamole but your restaurant is all out of avocados or, on the other hand, you've just walked past a crate of rotten, unusable (and expensive!) The Best Restaurant Inventory Management Software. Choose The Right Inventory Management System. avocados in the stock room.

Inventory 370

Inventory Management Management Point of Sale 370

7 Shifts

NOVEMBER 16, 2021

A tip out ensures other employees working in the front of the house share in gratuities, such as: Barbacks. There's a lot of confusion surrounding the process, structure, and laws regarding restaurant tip outs. Read on for everything you need to know to establish a successful process for tipping out in your restaurant. Tip Out Methods.

Tip Distribution 195

Tip Distribution FOH Front of House Restaurant Law 195

7 Shifts

DECEMBER 8, 2020

If your restaurant is counter service, have an email list signup sheet where your team can encourage them to sign up for the list to get updates about the business and first dibs at any special promos you may have in the pipeline. Engaged employees are also less likely to turnover. for some of their favorites.

Front of House 370

Front of House Social Media Employee Relations Back of House 370

EATER

JULY 7, 2023

Lille Allen/Eater After years of artificially low menu prices, service fees feel like an inevitable, annoying part of dining out now If you’re the type of diner who regularly eats at restaurants, you’ve almost assuredly noticed a “service fee” tacked on to your check at one establishment or another.

Front of House 94

Front of House Back of House Customer Service Restaurant Law 94

Modern Restaurant Management

JUNE 3, 2021

Kitchen and front-of-house employees are simply harder to find. Here are some strategies restaurants should consider to attract and retain employees: Provide financial flexibility : Many employees have limited or no access to traditional banking services. In this case, the owner offered $50 to interviewees.

Ordering 179

Ordering Front of House Hiring Recruiting 179

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. " – John Oakes, Revenue Management Solutions CEO. Slow movers tie up inventory -and the cash needed to by that inventory. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

EATER

APRIL 10, 2024

Tomekah George Wonder’s big idea for food delivery is to own every aspect of the process, from recipe development to the moment it ends up at your door A few weeks ago, chef JJ Johnson launched a new restaurant concept in downtown Brooklyn. Locked in the kitchen” is hyperbole, but the micrograms aren’t. It’s why the recipes are so perfect,” he adds.

Delivery 132

Delivery Cash Management Point of Sale Back of House 132

Modern Restaurant Management

MARCH 13, 2020

As the Coronavirus crisis continues, Modern Restaurant Management (MRM) magazine asked industry insiders what best practices restaurants should have in place for social distancing, as per CDC guidelines. And communications is front and center, particularly for restaurants that might not be as well known for out of restaurant food.

Front of House 199

Front of House Back of House Restaurant Law Food Safety 199

Modern Restaurant Management

APRIL 11, 2022

Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. A good starting point for addressing many issues is use of a manager’s log. And don’t forget a long-time, well-established business management tactic: the employee suggestion box.

Healthcare 203

Healthcare Cash Management Social Media Communication 203

Goliath Consulting

JUNE 30, 2020

But even after the pandemic, sanitation and safety concerns are expected to remain, and the restaurant business model may have to evolve in a way that utilizes more tech-driven service systems. With widespread concerns of a pandemic rebound, customers will now be more cautious of eating out in crowded places after the COVID-19 outbreak.

Kitchen Safety 139

Kitchen Safety Food Safety Front of House Back of House 139

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . However, we are living in exciting times with new opportunities emerging out of utter chaos.

2022 98

2022 Front of House Cash Management Online Ordering 98

Open for Business

NOVEMBER 21, 2022

Plenty of places continue to make do with the cash-only, pen-and-paper systems that restaurants have relied on for years. This central warehouse of information can function as a comprehensive restaurant management system, depending on your needs, budget, and what you choose. Quick service restaurants. Food trucks. POS terminals.

POS 78

POS Mobile Ordering Point of Sale Food Truck 78

Modern Restaurant Management

JUNE 19, 2020

Thus, e-commerce is quickly moving front and center. Ultimately, the goal of these websites is to drive customers to the restaurant; they aren’t capturing much actionable information. putting cravable food on top of customers minds just before they start their lunch search. That same data can be used to guide marketing.

Website Management 201

Website Management Loyalty Program Front of House Point of Sale 201

Cheetah

DECEMBER 2, 2021

When your staff are confident that the agreed policies are being followed, they are able to focus on better servicing your customers. A good system will also help staff manage their personal cash flow. A good system will also help staff manage their personal cash flow. Toast - Tipping within Your POS.

Cash Management 78

Cash Management Restaurant Law POS Employee Relations 78

Cheetah

DECEMBER 1, 2021

When your staff are confident that the agreed policies are being followed, they are able to focus on better servicing your customers. A good system will also help staff manage their personal cash flow. A good system will also help staff manage their personal cash flow. Toast - Tipping within Your POS.

Cash Management 78

Cash Management Restaurant Law POS Employee Relations 78

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Open for Business

OCTOBER 20, 2023

Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. Customer experience is another factor, and your interior should resonate with the brand’s personality. Are you targeting families, young professionals, or a little bit of everything? Efficiency is key.

License 78

License Email Marketing Seasonal Menu Front of House 78

Xtra Chef

NOVEMBER 11, 2020

In this three-step planning guide, we’ll explore the considerations for restaurant owners, managers, and operators who want to survive the holidays and bring joy to customers—and business balance sheets! Should you focus on the in-house experience or pivot to off-premise options? xtraCHEF has you covered. restaurant industry.

Hospitality 155

Hospitality Seasonal Menu Front of House Social Media 155

Deliverect

JULY 24, 2020

Is it limited to taking payments and orders, or does it also provide inventory management, a reservations system, kitchen and shift management tools? It’s becoming increasingly important to have a system in place to handle delivery orders and manage the driver or customer pick-up process. POS (point of sale) systems.

Technology 110

Technology Mobile Ordering Front of House Online Ordering 110

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Restaurants either embraced technology and survived, or didn’t. What’s in store for 2021?

Online Ordering 148

Online Ordering 2021 Delivery Ordering 148

Deliverect

DECEMBER 7, 2020

Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Some full-service restaurants managed to pivot and find a way to offer their multi-course meals for delivery. Restaurants either embraced technology and survived, or didn’t. What’s in store for 2021?

Online Ordering 146

Online Ordering 2021 Delivery Ordering 146

Restaurant365

OCTOBER 8, 2021

This kind of restaurant serves customers solely through online orders and delivery. There are many ways that the back-of-house may be organized, but the restaurant is set up without a traditional front-of-house (without waitstaff or on-site seating options). Let’s dive into the details. Curious about some of the benefits?

Front of House 78

Front of House Back of House Website Management Delivery 78

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

MadMobile

JUNE 8, 2023

How will you manage your menu? How will you manage your menu? What kind of reports do you need to manage your restaurant? Making sure it’s easy to take orders and payments on the go will be extremely helpful to both your staff and customers.

Small Business 52

Small Business POS Point of Sale Online Ordering 52

Focus POS

JUNE 17, 2019

It’s a system that takes the place of a traditional cash register and provides much more than basic transaction functionality. Restaurant point of sale software empowers businesses to control labor costs, manage inventory, and have deeper visibility into business operations. Restaurant Point of Sale Software. Friendly UI and UX.

Point of Sale 113

Point of Sale Cash Management POS Franchise 113

Touch Bistro

SEPTEMBER 10, 2021

Great service is essential to running a successful restaurant, which is why you need to become a pro at restaurant staffing and learn how to craft a solid server job description. Restaurant servers (also known as waiters and waitresses) are the front of house staff in your restaurant. What is a Restaurant Server?

Hiring 97

Hiring Front of House Fine Dining Customer Service 97