Cheetah

JULY 1, 2021

In our last article we explored adding auto-gratuity to the bill and sharing tips with BOH staff. This sparked a lively debate around the efficacy of mandatory service fees. Is it fair towards customers? On the other hand, tipping has always been perceived as a discretionary means to incentivize good service.

Fine Dining 148

Fine Dining Customer Experience Front of House Customer Service 148

Restaurant365

DECEMBER 1, 2021

Named after their son, Sweet Lou’s aims to greet guests with a smile and great food, drink, and service. Their mission statement says it all: “Serving our best, from the kitchen to the community through high quality ingredients, a welcoming environment, responsible service and local outreach.” ” Challenge.

Hiring 78

Hiring Demo Communication Back of House 78

The Restaurant Times

DECEMBER 26, 2020

While a poor location does not generate enough customer footfall, prime locations come at a high price. Take reviews and references from multiple sources and analyze the market to understand the spending habits of people frequenting the target location. Poor Customer Experience. How To Avoid. How To Avoid. Poor Staff Management.

Operations 52

Operations Loyalty Program Seasonal Menu Employee Relations 52

Sling

AUGUST 9, 2023

April 2021 Flextime: What Is It And Should Your Company Use It?

Article 78

Article 2023 2022 2021 78

7 Shifts

MAY 31, 2021

The term ‘restaurant operations' refers to the process by which a restaurant is run. The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. Customer Service. Customer service can make or break a guest experience.

Operations 363

Operations Inventory Hiring Customer Service 363

Touch Bistro

JULY 18, 2021

This report also revealed that the labor shortage was specific to back of house staff, with more than half (52%) of full service restaurants experiencing kitchen staffing shortages. Learn how to hire, train, schedule, and retain restaurant staff. were experiencing a labor shortage. The Ultimate Guide to Restaurant Staffing.

Back of House 52

Back of House 2021 Front of House Cash Management 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners.

Management 284

Management Management 2019 Employee Relations 284

Apicbase

JULY 1, 2022

It enables restaurant businesses to grow faster, meet customer demand and develop additional revenue streams (or replace streams that are slowing down). That’s where the meals are finished, plated, and served to the customer (or prepped for delivery). In this article, we’ll use these terms interchangeably. Host kitchens.

Operations 52

Operations Back of House Front of House Food Supply 52

Touch Bistro

APRIL 7, 2021

Not only is it more expensive to hire new staff than to retain existing employees, but high turnover can also impact day-to-day workplace performance. Perhaps the most obvious impact of a high restaurant turnover rate is the cost of hiring new employees. It Impacts The Customer Experience. Redefine your hiring strategy.

Employee Relations 52

Employee Relations Hiring Seasonal Menu POS 52

Apicbase

JUNE 16, 2023

From customer satisfaction to profitability, there are countless metrics that restaurant owners and managers should track to gain a better understanding of their operations. You can collect this data through various channels, including point-of-sale (POS) systems, accounting software, customer feedback surveys, and social media reviews.

Point of Sale 52

Point of Sale Inventory Waste Employee Relations 52

Gourmet Marketing

SEPTEMBER 22, 2021

Your staff makes or breaks your restaurant, keeps things running when you’re not around and represents your brand concept in front of each customer. That’s why many restaurateurs are turning to online restaurant job boards to relieve some of the pressure of finding, vetting, and hiring qualified workers. Hiring Options.

Hiring 52

Hiring Website Management Advertising Social Media 52

Lavu

MARCH 11, 2020

At the center of this technology lies a POS system in which a transaction between a merchant and a customer takes place. If you want your POS system to benefit management, employees, and customers, you should have a restaurant POS system that streamlines the process for all three groups. Back-of-house (BOH) management.

Management 78

Management Management Cash Management Mobile Ordering 78