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Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. If you have a bar, bartenders who are trained in specific drink preparation techniques and bar management will deliver faster and more consistent service, which enhances the overall customer experience.

Training 195
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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. Of course, people will always dine out.

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Article Publish And Update Dates

Sling

June 2020 Front Of House (FOH) Vs. Back Of House (BOH): What’s The Difference? July 2020 How To Create An Effective Project Management Plan July 2020 Work-Life Balance in Our Crazy Busy World June 2020 Keeping Up the Communication June 2020 How Do Employee Benefits Work? | A Guide For Managers June 2020 How Do I Manage Millenials?

Article 78
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The restaurant industry needs to step up for women. We asked four leaders how to do it.

7 Shifts

Kelly McCutcheon, VP of People at Hopdoddy Burger Bar , knows what it's like to be underestimated. Hopdoddy Burger Bar defined its values by identifying common traits of star team members. And how many of those women work in the FOH rather than the BOH? Every recruit gets a copy of the Hopdoddy “Journey”. Set core values.

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Restaurant Experts’ 2021 Outlook, Part One

Modern Restaurant Management

Jockey Hollow Bar + Kitchen's Chris Cannon. With leaner teams in place this year, restaurants have taken to automation and supplementary technology in all areas from FOH to BOH and everywhere in between. Our outlook for 2021 is optimistic. For now, it's just a matter of figuring out how we're going to survive.

2021 497
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MRM Research Roundup: Diner Resiliency, Automation Technology, and Egg Prices

Modern Restaurant Management

Turnover Costs : The expense of replacing staff can be as much as $1,056 per FOH position and $1,491 per BOH position. Whether it's an independent operator hiring a few dozen people per year, or a large national brand hiring several thousand, employee recruitment and retention is a hands-on and time-consuming process.

Pricing 251
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MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

” The report found that: Chili’s Grill & Bar is winning over young diners, with 23 percent of those aged 18-29 visiting the Brinker International-owned brand in the past 90 days. In a world where marketing is expected to deliver both brand equity and measurable growth, that clarity is mission-critical.”