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Don’t Let COVID-19 Erode Customer Experience

Modern Restaurant Management

In March, businesses were forced to take a step back and look at their business model to ensure that they were addressing their customer’s health, hygiene and safety concerns. So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience?

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MRM Franchise Feed: Kitchen of the Future, Restaurant Sherpas and Dunkin’ Hirin’

Modern Restaurant Management

We are proud to support our franchisees who offer much-needed job opportunities, in a welcoming environment where people can feel appreciated and rewarded for serving both customers and their communities during this critical time,” said Stephanie Lilak, Dunkin’ Brands’ Senior Vice President and Chief Human Resources Officer.

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How the FTC’s ‘Junk Fee’ Ban Affects Restaurants

EATER

But however imperfect their implementation, such charges will be abolished if the Federal Trade Commission (FTC) follows through with its plans to eliminate what it calls junk fees, enshrining tipping as the custom of the land. That’s before the airline tries to sell you various forms of insurance. These fees do feel hidden.

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Going The Extra Mile For Your Hotel Guests Once Travel Picks Back Up

Gourmet Marketing

Travel Insurance. Travel insurance is on the rise. Airlines and hotels are starting to offer travel insurance in hopes that it attracts more guests. For example, Viva Wyndham Resorts is offering Hotel Assist Insurance on new bookings. Now is not the time to slack on customer service. Exceptional Service.

Hotels 40
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Recruiting Ideas for Low Wage Workers 

ExactHire - Restaurants

Low-wage workers are also more likely to experience financial insecurity. Lack of health insurance and affordable housing means these workers are more likely to live paycheck to paycheck. Rude or even violent customers lashed out at helpless cashiers or airline attendants. Creative Recruiting Ideas.

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2025 Small Business Outlook

Modern Restaurant Management

economy would almost certainly experience another inflation shock. • Hospitality and Travel : The hospitality industry, like the restaurant industry, grew in 2024 as consumers increased spending on travel and experiences while spending less on large-ticket purchases such as home and auto.

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Recruiting Ideas for Low Wage Workers 

ExactHire - Restaurants

Low-wage workers are also more likely to experience financial insecurity. Lack of health insurance and affordable housing means these workers are more likely to live paycheck to paycheck. Rude or even violent customers lashed out at helpless cashiers or airline attendants.