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The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Why Restaurant Apps Matter in 2025 Consumer habits are evolving, and convenience is at the heart of it.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. So much data is generated at every point within a restaurant, whether fast casual or finedining. Data, Data, Data.
Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.
To tackle these challenges, restaurant owners are relying more on digital tools like mobileordering, self-service kiosks, and AI-powered workforce management. In 2025, the restaurant industry is witnessing a technological transformation driven by key trends.
A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. A well-timed email with a special offer, new menu item, or exclusive promotion can be the nudge they need to place another order.
The restaurant industry is rapidly evolving, and mobile food ordering is at the center of this transformation. In 2025, convenience and speed continue to drive customer expectations, reshaping how people choose and receive their meals. In a world where every second counts, mobile food ordering is experiencing exponential growth.
The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.
Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. billion in revenue.
As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. In 2025, guests are no longer just looking for a place to eatthey want a memorable, immersive experience that aligns with their personal tastes, values, and desires.
In 2025, staying competitive in the restaurant industry means leveraging technology to streamline operations. One of the most effective tools for achieving this is mobile inventory management. Managing restaurant inventory can be a challenge, but mobile inventory systems simplify the process and save money.
From real-time inventory tracking to mobileordering and multi-location management, the right POS helps restaurants grow faster and operate more efficiently. Toast : Designed for restaurants, offering tableside ordering, inventory management, and a free starter plan with 3% payment processing. Thats where Lavu leads the way.
Be sure the orders are easy to read and understand. From traditional computer displays to mobile devices such as smartphones and tablets, the display is the beginning. In a full-service restaurant, the POS is usually located in a discreet location so as not to interfere with the ambiance or the dining experience.
Is your staff constantly battling long wait times, confused orders, or slow transactions? In today’s fast-paced dining environment, even a few seconds of lag can create a ripple effect that impacts your entire service flow. Order Errors : Miscommunication between servers and the kitchen leads to costly mistakes.
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. American Diner Trends Despite a higher cost of living, the average consumer’s dining habits are unchanged.
Restaurants Order Up Tech, AI, and Dynamic Pricing As far as technology goes, 26 percent of respondents said they’d like to start using new tech to help run their business, which is up seven percentage points from last year. Anchor retailers like Macy’s, Target and Nordstrom all landed in the top 25.
Next Gen Mobile Payments Now diners have become used to contactless payments, mobile payment options have gained traction in the hospitality industry, and mobile payments in Europe are expected to reach 1.1 trillion by 2025. Whether diners would trust a robot to take payments remains to be seen.
But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 So what’s next?
Whether you’re running a fast-casual concept or a fine-dining establishment, embracing the right technology can help optimize operations, enhance customer experience, and increase profitability. In 2025, these ten must-have technologies will be essential for staying competitive, efficient, and relevant in a crowded market.
In 2025, efficiency, integration, and real-time insights arent optionaltheyre essential. Heres a quick summary of what you need to know: Key Benefits : Faster orders, real-time inventory tracking, seamless online ordering, and detailed sales reports. Ready to set up your POS system? Ready to set up your POS system?
From real-time inventory tracking to mobileordering and multi-location management, the right POS helps restaurants grow faster and operate more efficiently. Toast : Designed for restaurants, offering tableside ordering, inventory management, and a free starter plan with 3% payment processing. Thats where Lavu leads the way.
“We’ve fine-tuned our recipe for growth at Dave’s Hot Chicken and our strong performance so far in 2021 is proof,” said Swenson. has expanded its partnership with its largest franchisee Drake Food Service International (DFSI), to open more than 220 Papa John’s restaurants by 2025.
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