What the Heck is a KPI and Why You Should Give a Sh*t
Embrace the Suck
APRIL 26, 2020
Here’s the deal: Your numbers are like time and they’re happening whether you’re watching them or not! Your sales or guest count for the day are great examples of lagging KPIs: they’ve happened and can’t be changed. ” I find that only about 12 really have a big impact on sales and profits.
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