This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How do you balance seating arrangements to maintain fairness and efficiency? How do you ensure guests feel welcome when they arrive?
Servers get in-real-time updates sent directly to the POS, including when a table is seated, nearly finished, and paid. past feedback, most recent visit date, special requests), from on-premise or online dining, all within the Reservations app. Diner data. View any saved notes about a diner (i.e.
For hiring platforms like foh&boh, the name of the game was volume, volume, volume. Rather, how thoroughly the team embodies the culture set at the top ultimately determines whether you’re turning tables all night or staring at empty seats. Another major shift has been how restaurants handle no-shows.
Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone.
Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Adjust floor plans to fit local seating capacity and social distancing regulations Demarcate floor with markers for any areas where a line up may occur (restrooms, pick up areas, etc.)
Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) Set seating times. This information should be communicated when the guest makes their reservation. and BOH (including cooks, chefs, etc.). Contactless payment.
For instance, using an online reservation system allows customers to book a table conveniently, saving your staff from having to appease disgruntled customers who were overlooked on the waitlist or turned away. You can achieve this through thoughtful design choices like warm lighting, comfortable seating, and a clean, well-organized space.
Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.
This may mean limiting seating per table or reorganizing your dining area to ensure tables are over 6 feet apart. Restart your POS subscription Reactivate your 7shifts account Reactivate your payroll system Reactivate your guest management or reservation systems Reactivate your music system 4. Employee health assessments ???
From seating diners and helping them order quickly to processing payments, let’s explore some proven ways to improve your restaurant’s table turnover rate. Suppose your restaurant has 20 tables, and during the dinner service from 6 PM to 9 PM, you seated 60 customers.
You can use data to improve restaurant operations, both in your front of house (FOH) and back of house (BOH). Tracking key FOH metrics can help provide a path to healthy revenue levels. Optimizing your BOH and FOH metrics boosts the efficiency of your labor and food spending. So, what data should you be tracking around your FOH?
Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. TouchBistro: Comprehensive POS and restaurant management system supporting FOH, BOH, and guest engagement. You need buy-in.
Restaurant design footprint will fundamentally change with more BOH kitchen size needed and less FOHseats as more people gravitate toward digital and delivery. Larger box restaurants will be disrupted as the competition for dining seats continues to grow over the next decade. The sleeping giant is virtual kitchens.
Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The FOH manager supervises all front-of-house staff and reports to the GM. The answer to the FOH manager.
The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. In this article, we explore the key differences between the front and back of the house in a restaurant and discuss the best ways to integrate FOH and BOH operations.
We’ll explore software for inventory management, restaurant payment and billing, food delivery, dashboards, restaurant onboarding, reservation management, and ERP systems. The best systems have the ability to display recipes one-click-away, monitor cooking times, and alert the FOH when the meal is ready.
Provide features like POS, inventory management, order management, accounting, employee management, payroll, and reservations . Front-of-house (FOH) management. Restaurant owners can manage their businesses more efficiently, while hosts can use such software to accept reservations, assign tables, queue orders, and create a waitlist.
Once they’re seated, they can place orders when ready that go directly to the kitchen. Real-time table management Restaurant tablets provide real-time data about table turnover, allowing your staff to adjust seating easily to maximize efficiency. This feature enhances the customer experience by putting them in the driver’s seat.
Waitlist & Seating Management. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Reservation Management – As guests call in, this feature allows your host staff to quickly and efficiently manage reservations.
Waitlist & Seating Management. Where a KDS helps operational efficiencies in the BOH, waitlisting and seating management technology assists your front-of-house (FOH) in the same way. Reservation Management – As guests call in, this feature allows your host staff to quickly and efficiently manage reservations.
At First Watch, we will continue to lean into our off-premise offerings and differentiate our native channels through incentives such as reserving our popular and rotating seasonal items for guests who order directly. Angela Hart, Solutions Director North America, Fourth.
In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. A few other suggestions: Limit party sizes and consider switching to reservation-only seating to space diners. Display cleaning logs in plain sight of guests.
In the meantime, the NRA and others already offer guidance on FOH logistics like food running, customer management, bathroom safety, and customer takeout. A few other suggestions: Limit party sizes and consider switching to reservation-only seating to space diners. Display cleaning logs in plain sight of guests.
We organize all of the trending information in your field so you don't have to. Join 49,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content