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MRM Research Roundup: End-of-September 2021 Edition

Modern Restaurant Management

Intriguingly, it appears fast casual restaurants have started taking back the customers they lost to quick serve restaurants since the pandemic, with consumers visiting fast casual restaurants more often, up to 24 percent from 21 percent in May. Loyalty programs yield repeat business. Fast Casual.

2021 170
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MRM Research Roundup: End-of-May 2021 Edition

Modern Restaurant Management

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. . Fast food reigns supreme.

2021 189
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2023 Outlook: Trends and Challenges Restaurants Will See, Part Two

Modern Restaurant Management

Expand Customer Loyalty : This year, many restaurants didn’t necessarily see a drop in topline sales, but instead suffered drops in visit frequency. In 2023, companies should lean into growing brand loyalty and engaging more deeply with existing customers even more as they look to offset drops in visit frequency in the category.

2023 197
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MRM Research Roundup: Mid-July 2021 Edition

Modern Restaurant Management

The ability for restaurants, particularly full service restaurants, to operate at total capacity, consumer comfort with dining in, and more business and recreational travel will aid recovery at the dinner daypart. ” The State of Casual Dining. Check values up. " On Premise Impact. The full report can be found here.

2021 189
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MRM Research Roundup: Holiday Edition

Modern Restaurant Management

Additionally, the results indicate that the negative effect of COVID-19 was smaller for fast-food restaurants compared to full-service establishments. If there is a specific type of business that could benefit during the remainder of 2020, it could be the fast food industry. percent demand decline. Beauty care, SPA, and fitness center.

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2023 Outlook: Trends and Challenges Restaurants Will See, Part One

Modern Restaurant Management

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 167
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Decade of Disruption: Restaurant Insiders Dish What’s on the Plate

Modern Restaurant Management

What will factor into any restaurant or restaurant group's success in tomorrow's online world are the numbers and demographics of just how tourist-traveled your city, town, or region is going forward. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Reduce theft.