Coupons Download Guest Recovery 
Modern Restaurant Management
SEPTEMBER 15, 2020
Data shows that guests want to dine out but safety concerns are the biggest factor holding them back. No-touch digital menus enable guests to view menus on their personal mobile device instantly, for free and without downloads or ads by scanning a QR code. Here are three ways to leverage technology for restaurant re-openings: 1.
Modern Restaurant Management
MAY 5, 2021
Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. “Let us assume that operators were able to better meet the needs of those 30 percent of guests who are under-whelmed by the beverage program.
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Modern Restaurant Management
AUGUST 17, 2020
Since the week ending June 28 the industry’s recovery remains stagnant. Guest Trend Insights from Black Box Guest Intelligence™ Restaurant Staff Key to Retaining Guests by Maintaining a Clean & Safe Environment. Read more in the latest Restaurant Guest SatisfactionSnapshot. See details here.
Modern Restaurant Management
MAY 27, 2020
In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.
Modern Restaurant Management
OCTOBER 4, 2021
App downloads remain strong. 59 percent downloaded at least one new restaurant app in the last three months. Must haves for local chain restaurant apps include easy ordering (66 percent), easy payment (61 percent), loyalty/rewards points (52 percent), and coupons and/or deals (52 percent). Mobile orders are on the rise.
Modern Restaurant Management
JUNE 3, 2021
Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. Apps are being downloaded for convenience and discounts. Download the report here. Apps are deleted when wait times are too long.
Modern Restaurant Management
MARCH 1, 2022
We’ve noticed that the increase in basket size is partly due to more guests being on the same check and that, in fact, the share of single-party orders has declined.” Nearly half of all respondents download an app to earn loyalty rewards and 39 percent report downloading an app for a deal or a promotion. Mobile Apps.
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