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The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Your time management most likely sucks. Going to workshops. Reading books.

Coaching 330
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The Best Kept Secret of Restaurant Success

Embrace the Suck

It might mean updating your menu, adding new services (catering, pick-up, or delivery), or how to train your team to become better at sales and time management. I tell you, It was the best thing next to getting a business coach back in 2008 that I have done to grow not only myself but my business as well. ????. I had doubts.

Workshop 220
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Starting the Tough Conversations We Need to Have

Black Box Intelligence

This is the simplest way to start a conversation around a sensitive topic, according to Dr. James Pogue , diversity & inclusion expert and coach. This gave senior leadership and restaurant leaders an opportunity to dial in to what is going on at each of their restaurants and find out the types of things they are dealing with. .

Webinar 69
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The restaurant industry needs to step up for women. We asked four leaders how to do it.

7 Shifts

My managers also used code names based on menu items to “rate” female customers. When she was 23, the manager asked her to put on makeup in one of her first shifts at a breakfast grill. Alison Edginton is the Manager of Training & New Can Openings at Smalls Sliders , an American burger QSR in Louisiana. She promptly quit.

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The 19 Deadly Mistakes Restaurants Make

Embrace the Suck

Attend workshops & seminars. Hire a business coach (okay that was a little self-promotion…LOL). I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. What would your previous manager say about you? Everything you can! Find a mentor.

Coaching 329
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Restaurant Talent Marketing: 3 Big Ideas to Focus on in 2021 and Beyond

Black Box Intelligence

Great money, great culture, great food, great Manager AND his support network is already in place? Back in my learning strategy days, we had a snarky phrase for in-person, multi-day workshops intended to change beliefs. I can assure you—he didn’t see a single marketing message from Uncle Julio’s. We called it “spray and pray.”

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Restaurant Talent Marketing: 3 Big Ideas to Focus on in 2021 and Beyond

Black Box Intelligence

Great money, great culture, great food, great Manager AND his support network is already in place? Back in my learning strategy days, we had a snarky phrase for in-person, multi-day workshops intended to change beliefs. I can assure you—he didn’t see a single marketing message from Uncle Julio’s. We called it “spray and pray.”