Coaching Customer Experience Operations Recruiting 
Embrace the Suck
JANUARY 20, 2021
Many operators are struggling to find any staff! With that mission in mind, below you’ll find the four-step recruiting plan you need to build a high-performance team and succeed in 2020. This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences.
Embrace the Suck
MAY 24, 2023
But these fresh recruits often stick around only briefly before setting off, triggering a repeating cycle of worry. We're curators of memorable experiences for others. Step 2: Proactive Recruitment Unearthing top-tier talent demands active recruitment. Some eateries are barely scraping by without a team. It's astounding!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Modern Restaurant Management
MARCH 27, 2024
Retaining quality staff members is always a key challenge for restaurant operators. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more. ” What is it the customer really wants?
7 Shifts
AUGUST 19, 2020
As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. Even your most seasoned staff can forget things.
Restaurant365
APRIL 26, 2022
Restaurant staffing shortages across the industry are impacting operating hours, the customer experience, and your bottom line. However, the restaurant staff shortage has now boosted labor to the top of the operational challenges list. Without enough staff, restaurants may have to cut operating hours.
Bar and Restaurant Coach
MARCH 2, 2020
Most bar and restaurant operations don’t have Human Resource departments—and some would say that’s a good thing. Indirect: Degradation of Guest Services – People make mistakes in training, everyone knows that—but have you considered what it costs you when the customer experience is less than optimal during that training time?
Modern Restaurant Management
OCTOBER 16, 2019
Customers simply approach Ono’s ordering kiosk, place their custom order, and watch as robotic systems create their blends from scratch. Quality Control – Ono can ensure orders are to the customers' standards 100 percent of the time. Within 60 seconds, blends are ready at Ono’s pick-up area.
Expert insights. Personalized for you.
377 
Let's personalize your content