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By championing Enlightened Hospitality and hiring a team of 51 percenters, you’ll improve the customer experience and employee satisfaction—which will lead to more repeat business and reduced staff turnover. The Restaurant Manager's Handbook. ?? Published: 2007 ?? Author: Douglas Robert Brown ?? Goodreads: 3.85
Through real-world playbooks, customizable templates, and an upcoming AI-powered assistant, SpotOn is turning insights into action. These tools help restaurant operators make smarter decisions faster—from tracking margins and managing labor costs to optimizing menus and navigating financing.
Every restaurant should have an employeehandbook. It’s a way to define the working relationship between employer and employee. Should some problem arise, the employee can’t use, “They never told me that,” as a defense because it’s written down in the employeehandbook.
For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. In addition, in the age of social media, your labor practices and HR policies are under closer scrutiny than ever by both your employees and the public. Design an employee onboarding process.
For food service and hospitality in particular, an essential part of the guest experience is the interaction with employees. In addition, in the age of social media, your labor practices and HR policies are under closer scrutiny than ever by both your employees and the public. Design an employee onboarding process.
That is your employeehandbook. At least, that’s how it should read if you break out of the cookie cutter template and craft something that you and your team will enjoy and actually use. Developing a top-notch employeehandbook is one great way to avoid costly employee turnover that dooms many restaurants. .
That is your employeehandbook. At least, that’s how it should read if you break out of the cookie cutter template and craft something that you and your team will enjoy and actually use. Developing a top-notch employeehandbook is one great way to avoid costly employee turnover that dooms many restaurants. .
Looking for a way to improve employee productivity and efficiency in your business? As SMART recommends, the most productive employee work and tasks are specific and measurable right from the get-go (e.g., Implementing a team task management program in your business will lead to dramatic increases in employee productivity.
Everyone—employees, management, and ownership alike—should know and understand the rules you set up to govern the business’s time-off requests. Additionally, establishing rules for time-off requests shows that you respect both your employees and their time. This is especially important if you are instituting a new policy.
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