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Owning a café can be one of the most rewarding jobs in the world. But as you know, it’s not short of challenges, especially when it comes to hiring and managing staff. At the end of the day, the hospitality industry is about connecting with people, so it is important to employ the kind of staff who share your vision and can help build the business you’ve been dreaming of.
Are the managers just holding the shift together? Are your employees inadvertently sabotaging your business due to lack of direction at busy times? The manager 5oo is the leadership training article that focuses on guest experience flow. A simple to use and extremely effective brief on where restaurant leaders need to be, when and why. Integrate this into culture and you will see staff training will be stronger, execution of revenue periods will be more consistent, guest feedback will increase a
Owning and running a restaurant is a lot of hard work and you can’t be successful without the right team behind you. Hiring the right staff that has the skills and passion needed for this industry is crucial. Check out our guide: Restaurant Staffing: 9 Tips for Hiring the Right Staff: 1. Know Exactly Who You Are Looking for. While you might feel like you are a good judge of people and will have a natural instinct for choosing quality staff , it is always better to have a clear idea of exactly wh
Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.
Guests – an integral part of the restaurant business (as a matter of fact, they’re that for the whole hospitality industry). On these lines, imparting the superior (and second to none) restaurant customer service and satisfying all the needs of the customer is an ultimate objective of any restaurateur. And why not? As the guests… The post The road-map to deliver excellent restaurant customer service appeared first on eZee Burrp Blog.
Owning a café can be one of the most rewarding jobs in the world. But as you know, it’s not short of challenges, especially when it comes to hiring and managing staff. At the end of the day, the hospitality industry is about connecting with people, so it is important to employ the kind of staff who share your vision and can help build the business you’ve been dreaming of.
Do you want to turn a poor guest experience into a “WOW” guest experience? This is the standard blueprint for guest recovery. Generally it should be handled by a person of authority. Throughout the process the leader can gauge the rate of discount required to ensure the guest will be returning. It also brings some consistency between all your leaders reactions to their guest turnaround situations.
Do you want to turn a poor guest experience into a “WOW” guest experience? This is the standard blueprint for guest recovery. Generally it should be handled by a person of authority. Throughout the process the leader can gauge the rate of discount required to ensure the guest will be returning. It also brings some consistency between all your leaders reactions to their guest turnaround situations.
Today's digital world has put a huge emphasis on value for little money. Indeed a common phrase to explain free services is "if you're not paying for it, you are the product." The data gathered in the background areas of applications is hugely valuable. However, many online ordering services double dip. Not only do they get valuable data, but the restaurant has to pay to use the service.
Online Ordering for restaurants can be a big benefit, but there can also be some often misunderstood and hidden dangers for restaurant owners. While there is no doubt the statistics show online restaurant takeaway and delivery ordering is on the rise , what seems less clear is how this new trend is helping or harming restaurants increase their profit margin overall.
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