Ken Burgin

JULY 10, 2022

A little negativity can sometimes be useful – tapping into the very human tendency to complain can yield a whole range of useful material when teaching customer service. A recent workshop I ran on ‘quality service’ was going nowhere fast: a group of strangers, a cold room and first topic in the morning. So I decided to pop the cork and ask each table to come up with their 10 pet hates when visiting a restaurant or café.

Workshop 78

Workshop Customer Service Café Point of Sale 78

The Wine Knitter

JULY 10, 2022

Three years ago, Consorzio Tutela Vini D’Abruzzo invited me to attend an educational seminar in New York City to learn about the Abruzzo wine region of Italy. Not only was I introduced to some stunning wines indigenous to this region, but I also had the opportunity to meet with several new-generation wine producers. This new generation echoed a recurring theme that day on the importance of “balancing tradition while introducing new innovations.” ​The Consorzio Tutela Vini

Vineyard 127

Vineyard Seminar 2002 Article 127

Restaurant Technology Guys

JULY 10, 2022

The post 150. Restaurant Technology Guys Podcast Ep. 150 – Grubbrr Bhavin appeared first on Restaurant Technology Guys.

Technology 113

Technology 113

Gourmet Marketing

JULY 10, 2022

Third-party endorsements can go a long way in business.

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Gourmet Marketing

JULY 10, 2022

Hotels 52

Hotels Influencer Marketing 52