Delivery Guest Recovery Webinar 
Modern Restaurant Management
APRIL 27, 2020
“Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.” How to ramp up takeout and delivery operations. Support for no-contact doorstep delivery and minimal-exposure pickup options.
Modern Restaurant Management
APRIL 27, 2020
“Through weekly webinars and regularly updated tools and resources, we are helping operators support their employees and adapt their businesses so they can survive and in some cases, even thrive.” How to ramp up takeout and delivery operations. Support for no-contact doorstep delivery and minimal-exposure pickup options.
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Modern Restaurant Management
MAY 1, 2020
This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. Yelp Economic Average.
Goliath Consulting
JUNE 15, 2020
It has the advantage of allowing the operator to have alternative sources of materials in case of delivery stoppage by the supplier, as well as the flexibility and agility to react to unexpected events that could disrupt the supplier’s capacity (3). As such, communication and transparency is a necessary component of recovery.
Black Box Intelligence
MAY 8, 2025
State of the Industry Recap 7 Key Takeaways From Restaurant Industry 2025 Q2 State of the Industry The Restaurant Industry 2025 Q2 Snapshot Webinar by Black Box Intelligence shared important insights. Mid to Late 2024: A period of modest recovery. Guests prioritize: Great taste Positive staff attitude Consistency Cleanliness 4.
Rocket Fuel
NOVEMBER 6, 2024
By reviewing guest comments from the past year, operations can spot trends and identify areas for enhancement. Optimizing delivery processes Delivery has become a significant part of every restaurant’s operations. Now is an ideal time to review and optimize these processes, considering guest and driver experiences.
Black Box Intelligence
AUGUST 24, 2021
Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern.
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