Culinary Cues

NOVEMBER 10, 2023

Recognize service staff who go above and beyond for guest satisfaction and reward them with gift certificates, a bottle of great wine, dinner for two, or a simple shout out at your meetings. Mediocrity isn’t something that people are born to seek; they are coached along the way by others who accept it as “good enough”.

Seminar 360

Seminar Front of House Workshop Back of House 360

7 Shifts

OCTOBER 16, 2023

Not to mention the 12 hours a month in savings from manually tracking employee documents and certifications. Our Engage tool directly combats this common industry challenge with actionable team insights to improve coaching, get ahead of operational issues, and reduce turnover.

Tip Distribution 221

Tip Distribution Document Hiring Training 221

Modern Restaurant Management

OCTOBER 23, 2020

Coach your new hire on some relevant examples of this. Can they comp a customer’s meal, offer a coupon or gift certificate, free dessert? Positive language and a problem-solving mindset will allow customer service employees to give the customer a positive experience even if the customer does not get precisely what they want.

Communication 179

Communication Training Dietary Restrictions Customer Service 179

7 Shifts

MARCH 31, 2023

One of those things is offering donations, a gift certificate, or financial support for causes that HSHG staff are interested in, like theater or a local fundraiser. Use tech to save time When you or your managers are bogged down with administrative tasks, it’s hard to make time for check-ins or coaching with staff.

Hiring 195

Hiring Front of House Back of House Document 195

Modern Restaurant Management

APRIL 27, 2020

Borrowers should carefully review PPP regulations and guidance and the certifications required to obtain a loan." We encourage all approved lenders to process loan applications previously submitted by eligible borrowers and disburse funds expeditiously. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Webinar 186

Webinar Loyalty Program Online Ordering Social Media 186

Modern Restaurant Management

APRIL 27, 2020

Borrowers should carefully review PPP regulations and guidance and the certifications required to obtain a loan." We encourage all approved lenders to process loan applications previously submitted by eligible borrowers and disburse funds expeditiously. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Mobile Ordering 198

Mobile Ordering Webinar Loyalty Program Online Ordering 198

Rocket Fuel

DECEMBER 1, 2022

Consider implementing a “certification” on the new system—Train employees and develop a quick ‘quiz’ to test their knowledge. who completes the certification. Assign the task of updating of the ordering system to a manager or area coach, and ensure they update it with any LTOs, seasonal specials, and so on.

Online Ordering 52

Online Ordering Ordering Point of Sale Mobile Ordering 52