Remove BOH Remove FOH Remove Reservations
article thumbnail

Restaurant Staff Training 101

7 Shifts

Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Back-of-house (BOH) staff, including chefs and kitchen assistants, will focus more on food safety, food handling, and kitchen equipment use.

article thumbnail

Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Three

Modern Restaurant Management

For hiring platforms like foh&boh, the name of the game was volume, volume, volume. Restaurants have woven their brand values throughout the employee experience, creating authentic communities that extend from the BOH to the customer. Another major shift has been how restaurants handle no-shows.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

MRM Research Roundup: To-Go Trends, State of the Plate, and Black Market Reservations

Modern Restaurant Management

.” Black Market Reservatons In recent years, a black market for hard-to-get restaurant reservations has spread across the country. Technology has made it easy for individuals and companies to scoop up reservations from legitimate restaurant websites or restaurant-approved reservation sites like high-demand concert tickets.

article thumbnail

Five Benefits of Outsourcing Your Restaurant’s Digital Marketing Efforts

Modern Restaurant Management

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. Mobile-Friendly Options – online menus, reviews, ordering, reservation options, etc. Paid social media advertising that directly targets your local audience.

article thumbnail

Best Practices for Outdoor Dining All Year Long

Modern Restaurant Management

Restaurant staff and employees wearing masks and disposable gloves, including FOH (servers, bartenders, cashiers, etc.) and BOH (including cooks, chefs, etc.). This information should be communicated when the guest makes their reservation. Set seating times.

article thumbnail

Your 7-Step Guide to Reopening Your Restaurant

7 Shifts

Restart your POS subscription Reactivate your 7shifts account Reactivate your payroll system Reactivate your guest management or reservation systems Reactivate your music system 4. You may even need to bring on more FOH staff to act as your delivery drivers if you’re offering direct.

BOH
article thumbnail

How to Manage the Mother’s Day Rush at Your Restaurant

Modern Restaurant Management

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.